SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Супер, взяла L на размер S, чтобы было как оверсайз, оч классная, ткань приятная
really nice, but the sizing runs small, i wanted it to be more oversized but the sleeves fit normally (i'm 174cm for reference)
quality is very good, on my high 170 (weight 70) 2XL fits perfectly
Mido 1,55 and the largest size is perfect if you want to wear it baggy
The fabric is very good quality!
Good quality, the daughter is happy. Well stitched. I recommend to buy and store.
thought it was brown as in picture but is brown blue and purple/lilac
The shirt is charming, did not communicate with the store, the order came very quickly!! For a long time I thought what size to take on my S, what would be like an oversize, and did not lose (the above size is written that took), take a couple a couple And so, everything is fine!! insts: vikklu <3
love it, need more!! this pattern was so cute. get the blsck one in the largest size!!
Ordered 8/29 arrived 9/17. Teenaged daughter happy with purchase.
VERY CUTE, A little bit thin but i wanted it thin so i can wear during spring :) came fast too insta@ __cocalina___
I LOOOOVE IT BUY IT YOURE NOT GONNA REGRET IT
Very good quality, soft fabric, sleeve buttons included if you're looking for the messy baggy look I recommend an XL or an XXL trust me lol these sizes are rlly small. The fabric coloring is just the slightest bit brighter than in the photo but regardless I don't regret the purchase one bit!! Arrived quite a bit early to the US, also the fabric is fairly thick but it's good for autumn climate. It's not like the thin cotton flannels you're used to just a bit thicker. Kinda like a pajama shirt but formal enough to wear as a dress shirt and casual enough to wear unbuttoned ;) Good for any occasion.
Got a large to get the oversized look and it’s good. Doesn’t look big in the pic but trust it is.
Why, I always do not guess with coloring, but the shirt is excellent)
Oh, my God! Stunning quality and fast delivery, literally in a week or two has come. On height 160 and size XS, ordered 3XL that would be an oversize. It's perfect.
I wish it was bigger!!!! >:( but it’s still nice, the inside is a little itchy though.
super cuteeee
super cool, love this shirt
The shirt is very cool and of good quality :)