SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast delivery, as described, works fine, recomended.
Up to now all been the package degree come faster I 've order 13. And has come sell is very good
Siuntinis Ejo apie du Menesius atrodo veikia viskas outlet
Great is beautiful and works perfectly, I recommend. I'll buy the man now, thank you
Service and respect for customers, fast delivery. Satisfactory clock quality and system.
my first purchase and i've loved it i'll buy more very good
Very good, super recommended, well packaged
It's very nice, bring two extensible. Just what I expected. It arrived before the expected date.
The clock is very cool. Everything works.
C'est la 3ème que je commande... Très jolie et simple à utiliser. Réception ultra rapide en 9 jours. Merci
Very fast delivery, product agreed with describe i recomend this store and this product it looks very nice
Super. Funguje s iPhonem SE. Doručeno za 3 týdny.
Well received very quickly thank you very much, I like the design and even if I'm not used to connected watch, I thought the display of the time was just pressing the button, but there it turns on itself, even if it is not synchronized, to my smartphone, how is it done, I was able to do tests, have an oxymeter, for 2 times, but I do not know what manipulation I did, and it interests me to know, I would come back to post an opinion on my satisfaction with this product, once I would have tried well
Smartwatch is great and complies with all specifications of AD, presented loved, I recommend the store
My girlfriend super loved the watch, I also liked the designer, not to mention that it is a little big and one tone highlight, can say it has an elegant designer. Super recommend the product, can buy without fear and thanks to the store.
Clock cool, pressure and oxygen shows (as accurately, did not check), SMS and messages from Wyber and Watsap shows that calls can be answered. Duration of use without recharging should be checked. Came on time
Very nice watch, mesh band looks pretty.
Very good for the price. It's working Me super well.
This very nice excellent I give you a 10/10 recommended. My husband will love your gift