SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
крутые штаны +подарочек(расчёска, открытка) явно не хлопок, тонкие на рост 165 XL как раз. до кз ехал долго( в остальном мне все нравится<3
Я 157 ростом , талия 62 сидит шикарно , мне нравится ,ставлю лайк
Thank you very much to the store! The parcel finally came. I went very long. But KZ Mail wine. Didn't tell me the parcel came. Instead, I received a parcel from a commercial organization. And waiting for me to pay the money. In short, business at the KZ Post Office.
Quickly it came, height 165, weight 45, took L, but I think it was necessary to take one size more, because when they sit at the waist a little shorter in the photo. In the photo they sit much lower than the waist, with the store did not communicate, but the goods are quality and not thin
Good material size served exactly even mom liked that I recommend rarity!
Pants came up perfectly, comfortable and light, as well as free size is better to discuss. They put a comb as a gift, the only thing that the parcel went for a long time, but otherwise everything is fine.
Perfect, it's fast, high top, elastic good. Got well gift. Recommend to the store in this
Take the maximum size, at 61/97 gum perfectly holds, and there are a couple of centimeters in the hips, at a height of 168 below the ankle
I was put a huge heart made by hands and a comb, so cute thank you very much!!!!!!
Take a few sizes more, top
I sewed L and sit well on my low growth, the quality is also good! Another store as a gift put a comb (˘ ³˘)♥
Pants straight As in the picture, waited 60 days The store is super cute!!!!!<3 They're a little big for me in growth but not trouble, I'll cut 감사합니다!!!!
I ordered 06.19, the order itself came 07.19 to Kazakhstan, the city of Nur-Sultan. Quality is good, I think it will not be hot to wear in the summer, just as soon as possible to wear in winter, these pants, but only with pantyhose; In general, I advise this product, and also came with the order gift
Delivery to Kazakhstan 3 months. Longest shipping to Ali
штанишки классные. их можно носить летом в +32 и не жарко. с продавцом не общалась, но штанишки пришли быстро
Long went to KZ, 2,5 months, the material can be worn in the summer, free cut, but not like trousers.
Pants steep on height 162-164 took the largest size, perfectly sat down. Light, for the summer
Sorry panties are not as long as in the photo, but I still like it. Yuki also appreciated panties
On the growth of 172-174 ordered KHL, the village is perfect. The store himself is kind, asked me to send something nice, the seller put a picture with the inscription "I Love U". I recommend the seller, sociable and kind. Order satisfied. (arrived within 15 days.) INST: nntrawvert)
Pants are good, only the material is not very, on height 165 took the biggest, hang a little, but I like it, for if you consider that it is AliExpress and the price is is