SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Reasonable quality for that price. IT arrives within 2 weeks...
I just got it and my first opinion is: very beautiful
Looks absolutely perfect. Time will show haw about the functionality.
WOW, very fast delivery. good store. item is well. Thanks
The second time order products from this store, it quickly sent, track, the seller questions answers quickly!
such beautiful pieces that I hope will last for quite a long time. they took a bit longer to arrive but the waiting was worth it. Bewell had lovely designs that are of high quality.
Super watch! The second was getting from this store!!! Quality on top! This gave his wife, and the first for himself. If someone need the gift, better not to find! The Original packaging is very strong. Damage on the road-very difficult. Almost impossible! Parcel arrived for 29 days. Early hours come faster days for 15. Track number high-grade, is tracked all the way. Watch very light, all parts are very high quality. Strap made of very durable fabric. Fine! Seams rovnenkie, strong thread. Glass scratch resistance. Glued on glass quality plyonochku, first time can be used without removing. It is virtually invisible, not armed look. His Wife is left, maybe later, if there will be any defects. IN general, very high quality product, not consumer goods! Recommend this shop, it all watch excellent quality!!! Seller sociable, trembles reputation store, and attentive to their customers. All good shopping!
Good package, quick deliver, top-quality... Recommending! ;-)
Nice watch ...came in a nice box. Perfect as a gift.
cool watch! дошли тольятти to 3 weeks. look super! very light. precision попозже заценю stroke practice.
excelente segunda ves que pido, hermosos relojes, muy buena calidad, 100% recomendable
Отличные, качественные часы, все как в описании. До Твери доставка около месяца . Упаковка фирменная коробочка из плотного картона. Все на 5 звезд. Спасибо продавцу. Рекомендую.
arrived in home, still got which take for per stack, because not tá running. after comento. very cute. i'm very satisfied up the moment.
exactly 3 добиралась moscow to package, all the way отслеживался track. aliexpress carrier standard shipping. come in soft bag cubic tight inside box in it. light-yourself, high quality look. claims not, will be as see walk. to store thank you!
watch excellent! lightweight and comfortable, dignified) 479 брала transactions in fast. case bamboo, цыферблат wood, plastic. like холщевый belt
order is 27.02. mail new arrived in 17.03. (-кировоград ukraine). matches the description. quality excellent!!! light, not loud, men wide on your wrist. the swiftest 8.91 took cu sending and timely thanks for fast delivery!!!
Perfect! Good quallity, nice package and very fast shipping.
very good finish and extremely ligero, identical all posted, very satisfied. recommended selling.