SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The finger is pribala in time until mo. No smell of threads sticking out, sewn neatly, the model is beautiful, the color matches, minus the coat is small, the artificial fur arrived without a loop, it's not so scary, as a gift the risonochka for hair. The store is sociable. Thank him quality goods. At my height 158 size 48 came xhl village like an apple. But in the cold winter i think it will not survive. And so thank you all right. I recommend.
It was great. I really liked it.
Great coat, feels thick, good quality, XL Perfect for 90-75-100, 165
The coat is just super in its price category. Light, soft, of course-20 in it will be cold, but i took with the calculation to put on a sweater and not one)). Sewn neatly, only on the fur edge there are not enough loops, but these are trifles. Saturated bright color, it is red (in the photo a little distorted), the fabric rubs slightly. The style is slightly torn to the bottom, the sleeve without a cuff, narrowed, it will not blow. The size of the village is perfect, slightly free, as i wanted. My parameters: height 168, weight 60. 98-78-98 (can help to navigate the size). The store is the most sociable, friendly on aliexpress and very attentive, instantly answered the emerging questions, took into account all my wishes when delivering, as a gift-a rubber for hair. Delivery to belarus is very fast-less than 2 weeks. Tracked. Very satisfied with the order. I recommend!!!!!!!!!!!!!!!!!!!!!!!
Great communication with store about size, Im a SMALL, but the Medium size is good. Height 162, weight 47. It looks warm and it is neatly sewn. Im happy with my purchase! It arrived earlier than expected.
I liked the coat very much. Bright juicy color, smooth seams, dense rustling fabric. On the chest 103 cm. The village is excellent. On the hips and waist there is a small stock. I just wanted a little free. The patterns are very good. Sleeves are not short!!! (my height is 175 cm) the length is just below the knee. Lining in color. Good lush synthetic edge. The coat itself is warm, not thin. Well, this season i will not update. Until next winter. Seller and coat recommend.
Delivery of a month and a half to mo. At 46-48 russian, the parameters: 100-73-100 xxl sits perfectly, not back-to-back, the movement does not hamper, you can wear it with a sweater. At a height of 173 length below the knee centimeters by 10.
Loved it so much
Striukė tiko IR patiko. Nesioju S, pirkau L. atsiuntė tikrai greitai.
my size is XL but I take size XXL and is perfect, Im very happy, recomend