SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Funny fur jacket. The color in the live is a bit different from the photo. She came in the bag on the crumpled, despite the fact that she carefully washed it with her hands, soaked in the air conditioner and combed, drying on the hanger, she still needs time to hang. After combing, the species changed. A little climbs, but after combing it passes. Also very uncomfortable and unreliable hooks clasps, although they will charge whether i will use them. Koso sewn a label. On my not standard figure was very short and wide, but the sleeves and shoulders just right. Having long arms and wide shoulders took a specially large size. I think if you compare with the russian sizes it will be 48-50. For such a price, the quality is quite consistent. To buy i advise.
super veloce +55555
Ordered l, not enough, on the grid checked. And so perfect for such a price
Very cute just needed a little combing otherwise love it.
Great jacket, very wild looking faux fur when you first open packet, however, after a brush it looks a lot better. Nicely lined, very warm, great service and fast delivery, highly recommend this store :) would love another in khaki :))
Delivery to perm 20 days, tracked. Cute coat jacket. A little wool climbs, but i think after i wash, there will be norms. On height 160, weight 58, parameters 96x72x99, shoulders 37 cm, took xl and just right, not a little, fastens. Fastens, by the way, on hooks, 3 hooks. Sorry for the photo, but the only mirror in the toilet))))))
Wow very happy with purchase coat is absolutely beautiful ! Runs very small Xl fits Australian 10 to 12 . Its very thin not too warm, also sheds alot people will think you own a cat !
Second lot of orders, love the quality and feel of these jacket. I went up two sizes, normally size small ordered a large and the size is perfect.
All ok, at its s size ordered l perfectly
Conform to the satisfied photo of my purchase and the speed of sending
So small for a large size... Usually wear a size UK small ND I ordered large but it came out super small... But atlst it fits on the hands but doesn't close
It came wrinkled, horror. But the steamer and comb do wonders. Not a jacket, but a candy. Dressed in + 13, froze :)) a little had to be done: in the neck area the lining climbs on the gun. Sewn by hand. The photo shows. The sleeve is not short. Hooks are strong. On my 85_73 ordered l. guessed. It looks awesome on a light wind. Went to krasnoyarsk for 3 weeks, the track was tracked. In general, satisfied. Enough for one season. When you wear the fur is crumpled and when you touch the dents on the fur remain. You have to constantly comb and smooth your hands. In general, wear is constantly not practical, but to increase the most it. Really cool looks.
Received the product in perfect condition!!! Arrived well before the deadline for receipt!!! Indicate the purchase and attentive!!!! Loved it is beautiful!!!!
Recommend salesman. All comply with the description.
Looooveeee it. The fur is falling
Chic goods for such a price. Delivery to st. petersburg is less than two weeks. the smell is slightly there, a little shedding, but not critical i recommend
Came in about almost a month. Good quality and fits well. Usually a small but a medium fit great!
I love this coat, very good quality,
a little prettier in person than pic and i loved it...ordered a size large and it fit but a little tight! I'm 5"5 and 160 pounds
I like it. We need to comb. The sleeves are long enough.