SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The coat is excellent! In 3 weeks it came. The length is super! At my height 152 the village is ideal, the length is knee-length. Sewn well, in general, i support positive feedback. There was no button inside, but it's not a problem, i'll send a new one. I will change them in general, so that it will be more.
Full of delight! Awesome coat, beautiful, soft, the size is the same, sewn qualitatively. Color just bomb) My height is 157, weight is 48, i wear size 42 (s). Ordered s. the village is excellent, the length of the sleeve is also perfect. The fur is dense, looks great, on the buttons, can be worn without it. The parcel reached 3 weeks in the rostov region. Folded was in the bag very neatly, hung while on the hanger straight in it) Thank you very much to the store for such a cool thing!
It is perfect!!!!! came for two/2,5 weeks .. at its 75/61/84 and height 154 took with and village super!! thank you!! very satisfied!
perfect very good quality fast shipping
Request sent quickly by store, well packed and quickly came to Brazil. THE jacket fabric is as a twed synthetic, but very beautiful. THE coat is well sewn, has a quilted beige cute and warm lining. Its cutting is straight, not acinturado, and can be used closed or open that is very beautiful; has two pockets delicate. Am satisfied with the shipping and with the purchase. Buy more Sr. seller, that was very attentive and careful
Very cool coat. The store is well done, quickly sent. Delivery is fast, tracked. Ordered daughters at 44 size m, looks like an oversize, beautiful! I measured this coat on my 46-48-also the village is good. Fur can be removed. The daughter is very satisfied with both quality and size
Coat is exactly the same as the pictures. Normally I wear S and here also zamówiłam S, fits perfectly. Sleeves troszkę short, but it's such a fashion. Very nice uszyty, included two additional buttons, one bigger and other smaller. Fast shipping. Niezdecydowanym say worth!
Cute a little tight around the shoulders but it’s not too bad
I got it for my daughter. Looks perfect. The only remark crumbles fur.
Nice and fast shipping