SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never knew the cookie monster was stitched! amazing product
La camiseta es perfecta, pedir una XL y ha llegado genial. La tela es elástica y resistentes, también algo suave. :D El envío también muy rápido.
cute nice material not cotton though
The fabric is good, nice to the body, if you want very oversize then take XXL, I took XL Height 166 weight 52 Thanks store for very fast delivery (15 days)
The order is satisfied. The T-shirt is nice, corresponds to the description of the product. I didn't talk to the store.
this product is nice! cute little shirt to wear around. fabric is nice. i got a large and it’s pretty fitted but not to the point where it’s suffocating. if you would like a loose or oversized look, i suggest you size up. overall, cute product! i ordered this june 2nd & it got here june 26th. i didnt need to contact the store.
Very happy with my item. It fits just right and is in good condition.
Fair condition. Though the length isn’t that long enough to fully cover the hip line. I am 164cm tall and 60kg. (FYI I am Pregnant now and it is 10months now) So if you don’t have fat tummy, it may cover half of your hip line. Quite short for man with 173cm 90kg who usually wears 105-110 t-shirts.
Exact product to description, good fabric and embroidery drawing, very good
T-shirt is super, embroidery is quality, everything is like in the picture. The composition is not pure cotton, but very pleasant, soft, breathable. On the height of 175, the length of XL fits well, less would be short.
T-shirt exactly as in the photo
Great! Great! Beautiful fabric! Thread embroidery drawing, not sticker
Very good T-shirt, took L on his m and precisely just
love it! the material is great, very pleasant, I did not expect such good quality for the price
Thought it will be longer, and so good quality, thank you!
Made from a stretchy material I ordered a XL and I’m 170.18 cm (5’ 7) and 58.06 kilograms (128 lbs) looks great and feels great and soft! :)
The T-shirts liked, the quality is good, the knitwear is thin. The baby is satisfied. ordered size m, but Black is a little more than blue. the goods and store recommend. success and prosperity in the business! Thank you.
I like the sizing of these shirts. its a nice big, loose, baggy look that you can pair with jeans or sweats.
Very cool T-shirt, usually stretcher size S, but chciałam to Jersey was more oversize, wiec wzielam size L
super cute with great material. buy it you wont regret it!