SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described
Very nice jacket, for your money. Looks good
Per post 173 and weight 60 took 2HL Everything came up)))) It came quickly
I wear M, took L, in obtyag, barely, so I advise XL✌& Middot;
All is well, the size ordered XXL, sent quickly and also delivered, all is OK, the jacket is soft
The blouse is super, I have a height of 160 size XS-s, took the size L, sits well, warm, as a gift gave a rubber band with:
I really like. Shipping was fast enough. The material is soft and warm. But I ordered xxl, but they put xl. It’s not critical. Height/weight: 163/44. Anyway I recommend.
Very soft and warm jacket, nice material. During putting on there were little difficulties with the fact that the head did not pass into the neck. I have a size M, it fit perfectly. I'll take some time and complement the review in a month.
Very cool sits
The order came relatively fast, about 1,5 weeks. The jacket is pleasant to the touch and on the body sits well, the threads do not stick out anywhere on the jacket itself, neither on the badge, the size approached perfectly✨ I feel like a lamb Of ° ~ ° I will probably wear it in cold weather, as the material is quite dense
Plush, sweet sweater. Very warm! It won't freeze. I was afraid that it was small, but the fears were in vain. The only thing is a very narrow neck. XS, what will happen to it after washing, but let's see, let's hope for the best! It came to the Rostov region literally in a week, everything is intact.
The jacket is soft, warm. Fit perfectly. The store also put a rubber band. Definitely advise the seller and the goods
Arrived about a month in Khmao, took two sizes larger, but in the hands of still small, it was. The fabric is very soft, pleasant, quite warm. With time, I think, there will be spools, but they can be removed
The jacket is super, very soft and warm!!
Delivery and shipment is fast, it is very good. My height is 176 cm, I ordered XL and it turned out almost back to back. I'm thin enough configuration and a blouse principle can be worn, but any other person complete more with the same growth-stupidly will not fit. It is warm, but not very pleasant to the touch. Once can be felt, And then it becomes uncomfortable. For cold rooms-the very time. Embroidery, by the way, quality. I liked it, because. For a long time I was looking for a similar one, so I put everywhere 5 stars. I advise, only with the size do not mistake :)
On height 177 slightly short sleeves, but bearable
A beautiful jacket, in my 44 took XL. Hope after washing everything will be fine ~ thanks to the store.
Great product really comfy and warm
On the growth of 174 XL straight back to back. Strings stick out a little, the fabric is good, warm, the embroidery looks good. I'm generally happy. In the prdarok put an elastic band for hair
Really great material. Very thick and warm. Shipping was really fast, peach detail is really well done!