SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material is a nice t-shirt material which means you can get away with wearing it on warm days. The print is also very nice and the length hits me at a good area
Decent quality material. The mesh is kinda itchy but its exactly as described and it fits and looks great
The order is very satisfied. It came very quickly. The fabric is pleasant and well sits, not hot and not cold. The mesh on the sleeves is soft and not colitis. The heart on the left leg of the lung sits well, does not hang. Maybe i will order in black.
Very cool I advise
The sweatshirt is beautiful and perfect for me! Came very quickly, the store is polite. I will order from him more, as everything suits, thanks to him more!
February 14 sent, february 25 received! Tracked throughout the journey. The store specified the name and no longer communicated with him. The size chose itself based on reviews, insanely satisfied. My parameters are 85/65/90, it was possible and s to take, but was afraid for the length. The quality is excellent, no synthetics, dense hb. There was no smell. What translation on the sleeve? Grid by the way cool. As a gift put a pendant leaf! I will definitely order from this seller!
Ordered l for height 162. It came perfectly (89/64/92). Also put a gift:> The fabric is soft, the dress came without damage and no smell. Shipping was 2 weeks, packing is very dense and durable. Thank you very much store: 3
Really liked the product, a few loose threads but those were easily trimmed away! I'm glad I went with white as I really like how it looks! I didn't actually realise it was a hoodie, I thought it was just a shirt so that was a pleasant surprise, I like how it looks with the hood down most. It is very short but I was expecting it to be so I'm very happy with it overall!
Came very fast and packaged well. Also comes with a cute gift. I ordered a size L because I wanted to be able to wear it as a dress & it’s perfect with plenty of room. The sleeve length and hoodie are both good. The heart pendant and mesh part of the sleeves are both well made and cute. Definitely recommend this product! Perfect for spring/autumn weather but you could make it work in summer/winter as well :)