SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In love with these pants! Perfect fit.
Loved the product, delivery to Portugal was super fast
Nice pants. Good fit for my waist 74cm hips 104cm. Very stretchy. 45 days to nz
Pants are excellent, the color and model are completely the same. At its 44 and high growth took the size S, came up perfectly. Seams are all processed, threads do not stick out, definitely it is worth taking
i normally wear a large but reviews said it was super stretchy so i sized down. i love them, they’re more like leggings than pants and they’re comfortable. they’re long too so it’s tall girl friendly
really stretchy i got a small and i’m 5”4 138 pounds and it fits well with enough space
I love love love these they more like tights than pants but who cares there perfect
Love these, fits me very nicely in all areas.
Took a while to come but it was worth it!!! This just me trying it on. The material is good and stretchy the description was accurate, it’s just the same as they displayed it. I definitely will be wearing it again with the rest of my heels and new fit.
Sa sent le piment fort !! mais satisfait de mon pantalon j’adore !!!
It is perfect, a bit long though. I weigh 151 lbs, 5’4 and got a Medium!!
These pant are so comfortable! Perfect stretch. Im glad I sized up tho. Usualy i wear a M but I got a L instead. Shipping was realy fast!
Very good quality. Will use this supplier for my website
I ordered the pants on 20/05, he arrived on 17/06. It is big size, I took it in M. It is well I think to take it back except in Black is in S. I measure 1m53 it is great for me at the length of the legs, but it is not disturbing. Good quality.
Good trousers, on growth finally found not short) My parameters are waist 62, hips 102, height 175 cm, weight 62 kg. Stretch very well. I advise!
Super! I'm 42 and I took XL. I'm doing great!
These pants are amazing! they look so good, fit perfect and I would say they’re definitely true to size. I cant wait to wear them out! (not with this shirt ahahah I just tried them on quick)
Super it is perfect... it goes well with the body and the shapes .... it is not too long and the fabrics is perfect
I got in 2 weeks! I’m 5’7 196 lbs and they are very long ! I’m a tall girl so At first I was skeptical :) they are perfect.
Pants are super, the size fit perfectly, I like them very much, thank you very much!