SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For now it seems that everything is OK, I send within the deadline and it fits the description. I 've had No problem and I didn't have to contact the store. Just like that.
Хорошая футболка,приятная наощупь, нитки не торчат ,советую
T-shirt for height 175 is short. For everyday socks, I would not order for anything. But she took on the sports section, put on top of the top, so that, if something, cover her shoulders. So happy. The T-shirt itself is light, the seams are like neat. The parcel came quickly.
Good quality and correct carving
Light T-shirt, slightly shines, height 163, weight 50
The fabric is pleasant, all as in the photo only do not need to think that if you take L then the T-shirt will be longer no length will be short but I'm happy!
Excellent top for such a price, I thought that the quality would not be very, but no, in full good, the threads do not stick out.
футболка пришла через 20 дней. ткань приятная к телу и на ощупь, хорошо тянется. На 65% состоит из хлопка. заказала размер S, сидит свободно, но так и должно быть. На мой рост 160 см. длинная, поэтому буду укорачивать.
It's thin, for summer it's fine, super comfortable and the fabric is soft
fits well, nice soft material, 10/10.
I bought it just because I cost 300 rubles)) Now I constantly go in it! The fabric is good, does not shine through, sewn neatly, the threads stick out a little, but it's not scary, I'll probably order more
Very nice and comfortable, just as I wanted it. Thank you store, I chose size L for the recommendations
A little short but fits well
Отличная футболка, прямо как я хотела! НО если поднять руки, может быть видна грудь, придётся носить с лифчиком. У меня размер S
Is very short am but nevertheless make satisfied
Recommend salesman
The store is sociable, bought with a coupon for 250 Material is nice 65 cotton and 35 polyester Length 32 On height 168, chest 82 In life, it looks wider, and in the photo I raise my hand for the photo and looks good
Slightly shorter than I expected, but the quality is super!
Cool T-shirt) came for two weeks. took S, TK I wear 40 r-r, short, but the size would not look more. thanks to the store!