SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cotton! excellent product, for growth 158 recommend taking L
Gray is not 100% cotton, but I did not expect it. On the village is excellent as a normal oversize, very cool T-shirts
Thanks for the product, it's as shown in the image. SUPER HAPPY
parfait
Really like the shirt. Got M size ( i am 5ft 100lb). I like it oversized.
Хорошая футболка отличного качества, до Киева дошла за месяц
great i team looks like exactly like picture but shipping is terrible
балдёжная футболка реально!!! пахнет хорошо, не очень плотная, в подарок положили расчёсочкцу, вообщем, девочки, берите, не пожалеете!!!
사진과 동일하고 생각보다 안두꺼워서 더좋았어요 일반티랑 비슷해요 다른색도 사고싶어요 제가 찍은 사진상 나온 색깔보다는 붉은 벽돌색이예요 제 사진색보다는 판매자 분의 사진에 색상에 가까워요
For its price Mike of good quality. I took a big one to be free, but it turned out to be very big. Milk color is more yellow, the pictures do not show
One of the best purchases. Looks exactly like in the photo, took the size XXL to look like an oversize, the fabric is very pleasant, threads do not stick out, it came in 49 days
Before Irkutsk, the order was a month. Very much worried about the size, according to the reviews it is difficult to understand which to choose. As a result, I decided to take L, so that if I sat down after washing. My size m, height 174. As a result, the village is fine, not too long, free, comfortable oversize, but huge sleeves. The picture is large enough, regarding the size of the T-shirt. Material like cotton. As a gift put a small comb) purchase is very satisfied, I advise you to take on size more than your own
T-shirt cool!)) on her s took M sits perfectly) print strong, ironed iron all is well) sent as a gift a comb, very satisfied) delivery Fast 3 weeks)
Looks just like the picture! In love with the material and how large it is. :3 I ordered a extra large and I’m a size medium usually. I’m 5’7 slim
Beautiful T-shirt, very like. It was two days late. Advise
With an increase of 167 cm took the size of L and did not lose. Sits perfectly, not too big, but not small/short. T-shirt of good quality, prints clear. The store put a gift :) True delivery was long, about ~ 2 months, but this is not a seller's problem. If desired, you can throw a hundred pieces for faster delivery. In general, the goods are satisfied.
The quality is very good (cotton) I wear size m so that it was as in the photo took HL... perfect
The T-shirt is cool, the same as the photo! Sticker printing, I think it's cracking over time. In any case I am very satisfied with the purchase: long sleeves, the color as the picture, the fabric is nice! Not so wide, but perhaps on thin girls will be more like the picture. To buy recommend!
As described ! + I even got a little comb, thank you !
T-shirt very liked, the material is nice. The color is beautiful, as in the description. A gift of plastic calculation. Happy with the purchase!