SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket went a little more than a month. the main period of time, and this 2 weeks flew by plane. The size and quality of complaints did not find. nothing sticks out sewn neatly. the only problem is some smell. not heavy, but i think that it will fade. He did not communicate with the store. nothing and nowhere to him claims were found. so he deserved 5 stars. 28 Dec 2018 13:42
Super! 01 Jan 2019 12:48
Shoot shoot 26 Feb 2019 23:25
Order delivered quickly. on the russian m approached l. many thanks! 14 Jan 2019 07:43
The order waited a little more than three weeks in the region "13". I ordered for my son 14 years size xxl, came up perfectly! Slightly free as he wanted ..... Personally, i did not like the sweatshirt because of the golimaya synthetics, well, the sewing is excellent all evenly overlaid ..... Well, the main son liked and well! Seller thanks for the goods!!!❤❤❤ 04 Feb 2019 02:57
Good hoodie. I ordered 2 sizes more and do not regret it: r inside the fabric is fleecy, warm, and outside some strange, likes to crumble. But, in general, i'm happy. The service of sdek delivered directly to the apartment, quite quickly. But it was almost a month and a half before yekaterinburg. 22 Jan 2019 07:21
good 12 Jan 2019 08:00
All very well, though it takes a little longer than set 07 Dec 2018 15:17
Very cute, also perfect measurement 17 Dec 2018 08:22
11 Dec 2018 07:58