SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
WOW so comfy and looks AWESOME! I recommend this store!
I loved super good quality
Cool and warm)
Very good quality, I really enjoy both of them. Wanted oversize, so took size L, I think M would be ok, but still size L looks perfect. My height is 166cm, weight 55kg
Exelent quality, it is delayed approx 1 month, more than conforming
OMG BUY IT RNRN I LOVE ITTT okay but get like 2-3 sizes bigger than you. im 5’3 117lb and got size XL love it
Super lovely hoodie !!! I recommend called on to this hoodie 2 buddies bigger to take.
The print is amazing and 3d and has a great feel to it. the hoodie isn’t thin at all. this was good use of my money. money well spent! i love it! fast shipping fits great on me. it isn’t too big or too small. the sleeves aren’t to long or short. this is the perfect fit. (ps that’s a stain on my mirror not the sweatshirt)
real
Fits good
Perfect!! Sized up 2 sizes & it fits well. Just bought another!!
hoodie has perfect quality, it is very thick so for winter it will be perfect. size is very small I usually wear L mens for hoodie, this peace is xxl and it fits like european L. prints are fluffy, before washing.
Excellent Product, got it within 2 weeks of ordering. Comfort is extraordinary. And has a boxy fit , great for my fits. Design is almost identical . Would 100% recommend . I am a size Medium . But purchased a XL because I wanted a oversized fit , but hoodie fits like a L .
I like it very, very good quality
Качество на высоте. Берите не пожалеете.
Супер. Качество отличное, тёплая на флисе
Love it. Looks very high quality. Not as small as I expected it to run so I ordered a bit too large but I like it
Están hermosos los colores, el corazón resaltado, la tela está excelente, la hubiera pedido 1 talla menos pero está increíble
I am very satisfied very good product and quality
Хорошая толстовка.
The sweatshirt came for a month. Quality is good, after washing I will see how the stickers and letters behave, and if that, then I will add a review. While there are no complaints, everything suits. I ordered L for my Russian m, I like how it sits freely. If you want straight oversize, then order two sizes larger! The sweater inside began, so it's warm. The store and his product I recommend!!! )))
Beautiful. Great material. Same as picture. Fast delivery. Love it. Ordering more
Excellent, on my 167 took M
Excellent materials, it is as shown and described in the publication. I take your time to arrive, but for the price and quality, I am very satisfied with the purchase
This hoodie is harddddd af!!!! All of the printed areas are vibrant and It is a slightly raised up puff print so it’s definitely accurate to the original , would def recommend!