SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is very cool, it came idially on my parameters 168 cm, 85-65-95, size S. Instagram has a video review on this dress and on many things with AliExpress too @ aliexs_baby_mam
Good dress, but long sleeves) for size 42-44 Russia and S took the size m.
The dress is cool! But the zipper is not sewn very neatly, so I could not unfasten it, some threads stick out-at the edge of the belt, at the loops and on the hem. The hem generally wants to redo, and the buttons do not really like)) but it's all possible to correct, as many in the reviews have already done)))
Cool! Size L but og 100 cm. Thank you. Delivery is fast. On the sleeve made a crease, on the shelf on the front, too, tuned one side to the other to the top buttons. Sleeves by the way are long for height 1.65 and the length of the dress to the middle of the calf.
In St. Petersburg such 4,500 take the quality super, warm, everything went quickly
The dress is excellent! The village on me is good, only a little will have to change the buttons, well, it's nonsense. My height is 154, weight 64,95-80-104, took the size L. The seams are even, odorless. There is a small stain on the skirt, I hope I can bring it out. The store is sociable. Recommend!!!!
Thank you very much for the fast delivery! The size approached perfectly. The skirt of the dress is a little wrinkled, iron to help. If you try the steamer folds can simply "leave"). The dress is beautiful, sewing can be said almost excellent, but there is one but, on the back does not match the pattern... Cells and personally I have disappointment. The fault of the store is that the seamstress issues the marriage No. I will not wear (. The seller is decent, SMS messages react instantly.
Everything is fine. Stitched neatly, smoothly. No smell. The village on the figure is perfect. OG 96, OT 72, OB 96 cm. The fabric resembles a thin wool with cotton, very pleasant and dense, although 100% polyester. The color is just simple, it was necessary to take Gray. And so happy. It came a little less than a month. I recommend. In real life is more blue than in the photo. I'll add it to myself later.
Perfect dress! The 92/67/97 fit M. The chest вызез deep. Color is very beautiful!
Approached, on a small chest all the norms, nothing of the axe. There are protruding threads and tightening, unlucky