SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is beautiful, but on the pictures of the store the shade is transmitted incorrectly. In real life, it is rather piglet-pink, beige there is not. The fabric is not very thin, not chiffon. Can be worn warm autumn/spring. In the summer it will be hot. I took M on og 94, OB 95-The village is good, slightly free. On height 163 length to the middle of the shin.
Very beautiful dress, identical to the photo. Came much bigger bust area, however nothing a seamstress. But the store had warned about the size.
Beauty :) first ordered l, but then asked the store to put m-put, as requested! Thank you! :) 95-72-98 size m.
I love it but it was too big,I gave it to my mom .5 star still because the style and quality is good for me.
The order arrived on time less than a month. Everything matches. It was necessary to take on
The dress looks dfferent from the picture. The colour is absolutely different. Not transparent. The store is responsible
Unfortunately on the sleeve stains that do not wash off. And so the dress is beautiful.
Very beautiful, the color is more tender than in the photo on 90 74 102 size m came up with an increase of 168 cm below the knee by 3 cm, the waist is in place. Fabric polyester, due to the folds does not shine through. The model looks like in the picture
Dress little me rozczarowała, wiedziałam that material is polyester, but myślałam that has different texture, the picture dress looks as if was sewn with material rough texture. Fashion is lovely, retro. Color is not shabby roses as wynikało that pictures, and light pink. Dress is odcinana in Tali, pleated skirt not have Belt. I have 173 cm tall, bust 107, on my silhouette dress is not tight, in and around Tali freely falls, side indoor lock! Length significantly over the knee!
Lovely dress. On my size height 166 cm, chest volume 102, waist volume 89 cm, hips 112 cm neatly fit the size xl. A gentle dress, an attentive store, i buy a second dress from him. The only thing if you wash, do not disperse the folds? I recommend. I wish the seller all the good.