We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Брала ХЛ на российский с-м, длина выше пупка мне при росте 178, ткань 7/10. Стиль 12/10
Cute top, I liked it, came in a week after five
For a long time I wanted to order, and you know... I do not regret it at all!! Delivery to the Moscow region is super fast, the fabric is very pleasant, the print is embroidered and it pleased. Without defects, does not even smell like China!! As a gift put a cute rubber band: Z (all write insts do not know why but also write ho0orrid)
Top, a little thin but the fabric is embroidered, arrive in less than 2 weeks
Top normal, the quality of embroidery is lame, but in general it looks good. delivery fast
Просто нереально офигенная футболка!!!) 100% заказывайте
super fast shipping!! came in 9 days, this shirt is super cute and good quality! i sized up twice because of the reviews but i think i sized up one too many sizes! would reccomend!! very happy with my purchase ◡̈
Beautiful I love it but we see a little qd you sweat it's not Phew and the material it is a little weird but very nice.
fast delivery.good quality stuff
The fabric is pleasant, the size approached, the store put a gift.
The embroidery is beautiful, the material is perfect not as usual on AliExpress I recommend at 100%
i sized up from a small to a medium which i do not regret as i think a small would’ve been TOO small really cute shirt with a super nice store would defo recommend
The fabric is great and comfortable. But the sizes are a little small.
Amazing quality. Nice material shirt. Not see through.
I love the shirt but the color is as strong as the picture but still it's very cute
The description exactly matches the garment. Very soft fabric.
Not a cotton material but still looks very good postage didn’t take to long either !!! Size up !!
Squeegee, top cool, soft, came in 10 days!!! Very glad, the store is good, I recommend
Really great quality for the price, nice top.
10/10 would buy again note to self tho get a size bigger cause it’s a lot tighter then you think and the quality it might shrink tho it’s super cute and literally so prettyyy it also came with a cute hair tie :) <33