SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It takes 2 months to arrive. But it meets all expectations. Very nice. Good stuff.
The cover is just super! Side front stand for phone level
A wonderful case, the delivery also pleased, protects the phone for 100%. I will still order
Amazing cover. Just like in the photo. Colors saturated, touch pleasant and soft. Consider that the phone becomes quite thick. I expected, so it's not a problem for me.
It's beautiful, it protects the phone very well
Super!!! Fast delivery, I'm very happy! Everything is like in the description!
The product corresponds to the description, the quality is good.
Very flexible case, fits my phone comfortably and protects both the camera’s and the front of the phone.
Cover beautiful! Arrived in less than two weeks!
This Consulting and baby magnetic. Material for some cheap tees Ghana but it's OK. Front part is too tight tea... shipping days took four key
Невероятно красивый чехол, силиконовый, мягкий,удобный. Пришел за неделю.
Быстро доставили. Качество отличное, сел идеально. Очень хорошие бортики чехла, даже с защитным стеклом они выпирают над экраном. На ощупь чехол приятный, из рук не выскальзывает
Классный чехол. Шёл 2 недели. Сел как влитой, сделан аккуратно. Немного скользский пока что.
Красивый чехол, очень понравился, приятный на ощупь. Рисунки выполнены аккуратно и качественно, и в целом чехол хороший, правда есть кое где небольшие заусенки :)
Très belle coque, livraison rapide et emballage soigné ! Merci bien.
Ha llegado en 3 semanas pese a la pandemia, en mi caso, el case es para Iphone 8 y le queda muy bien, es agradable al tacto y se ajustan muy bien los botones. La calidad de la goma es muy buena, antideslizante. Recomiendo mucho a este vendedor.
I loved it! Super good quality, equals the picture, I really recommend this housing! I arrive super fast!
On execution, the cover is good, bright. But it does not fit tightly to the phone! In addition, it has wide fields that fall on the screen and it is very difficult to print messages.
Very cool cover for a nice (anti-stress) very thin silicone
Bright, beautiful and shockproof. Protects the phone from all sides. I am very happy with the purchase. Got there in less than a month.