SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the cover! Flowers are so cute, only pieces of foil in it, of course, extra)) A month after the order took away at the Mail, for Ali, I think it's not bad) in general, I recommend the store and the goods, thank you!)
I reached Krasnodar in 2 weeks. A beautiful cover, as in the picture, the only thing, a little scratched plastic, but not very noticeable. In general, I am happy.
Slightly touches the protective glass on XS and so as a whole is excellent
Great case. The only negative-does not cover the edges of the protective glass, even slightly lower than the glass. And the flowers are really real)
The cover came very curve, but when the phone came in and worn for a while everything became normal. The phone does not jump out, it lies pleasantly in the hands. Flowers are bright, like real. The cover is beautiful, in general, I advise everyone who loves this. At the bottom there is a peak for closing charging, it can be cut off, but in general it does not interfere
It’s good case. It was sent with strange present. I don’t know what it is.
ОЧЕНЬ красивый чехол))). Дошёл за месяц.Цветы правда, вроде как, натуральные и засушенные внутри. Силиконовый, гибкий. Определённо рекомендую. Буду заказывать у этого продавца ещё. Очень довольна.
Заказ упакован бережно, доставлен без повреждений. По товару нареканий нет, все соответствует описанию. Очень милый чехол, дочке понравился! Продавца, товар и магазин рекомендую.
Отличный чехол. Сидит плотно. Только задняя стенка. Приятно держать. Есть небольшие дефекты, но они не очень заметны. Цветы видно, что настоящие. Заказала 03.08, пришёл 17.08. Заказом очень довольна!
Очень очень красивый чехол, пришёл за 20 дней!!! Он супер, спасибо