SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hoodie corresponds to the price and description. If you iron it will look generally fine. The store put a comb in the parcel. Kindly asked to leave positive feedback.
Super! Super! Super! I like the sweatshirt. Height 168 took size XXL. Pleasant to the body)) I recommend
Cool Hoodie! Ordered 2 sizes XL sleeves are long, but still super. My height is 170, sister 164
Very cute comb store put, jacket KAEF, only inside some red threads, but nothing
It came in about 20 days (Irkutsk region) for a growth of 164 took L, it turned out as in 1 photo of the goods. As a gift put a small comb ^-^ There is not a strong smell. Goods satisfied
I arrive in very good condition and super fast I would say demaciado as the parcel from where I live is demaxed slow me down. Very good quality and I highly recommend it for the price I will ask for more.
The sweatshirt is just super!!! Service and delivery at the highest level. ordered pants and a sweatshirt, came together. Ordered on June 9, the parcel took already 23.all well packed, and also put a small surprise comb, also excellent quality. The sweatshirt is warm and very soft. Nowhere does not stick out strings, everything is sewn neatly and carefully. The print is bright, after washing everything is fine. I will order more from this store. take it! Everything is fine)))
Very cool sweatshirt! And delivery in 10 days! My height is 167, parameters 89 65 90, size M is excellent for a kind of oversize. The sweatshirt is very pleasant, dense enough, for cold evenings is ideal
Delivery of goods 16 days. Apricot color is the same as in the picture. Purchased size m for a girl on the size XS for a large oversea. Also, the size M is also suitable for 44-48 Rus size with a small oversea. To the store 5 stars for prompt shipment of goods, delivery and gift in the form of Combs.
Cool jacket, very soft, but at the same time Thin. just for summer evenings