SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good cover, the color is the same as in the photo. I like it very much, I went quickly. Thank you very much
Just like in the picture, good shield phone ולמצלמה, hard... recommend
Not quite tightly fits to the square with cameras, the front is transparent matte. It looks weird... It was necessary to do black
Very beautiful cover, super! Fast delivery, just under a month Mo
As it looks in the picture, it just seems a little slippery, but very pretty, arrived in 15 days in Mexico
The order took 1 month. In life, a little grayish, less white, but not much. Well protects the edges. Not bulky. In general, I liked it, I'm happy.
Very nice, thanks to the store everything arrived in good condition. It looks very tough and the colors correspond to the image.
The cover came exactly as ordered. Excellent quality
The goods came 17 days before St. Petersburg, this is the fastest delivery that I had. Everything is true, I recommend the store, the wife is happy.
The cover liked, the same as in the picture. Silicone. But went very long, more than 3 months. Opened the dispute, but he wrote the store and asked to wait a little longer.
Igual a la fotografía, muy bella, suave, de silicona. Se demoró el tiempo estimado a Chile. Recomiendo este vendedor y sus productos.
İ love it. Order come to my country a little long time, Because Covid 19. But store all time helped me. Thanks for all. ))
Very good quality! Took a while to arrive but worth it.
Hull very well! Flexible and looks pretty strong. Delivery a little long.
Очень нравится чехол, быстро отправили и быстро прибыл товар, рекомендую!
Beautiful cover. Perfectly sat on the phone of the chosen brand. With the store did not communicate
Excellent quality. Of all the cases I bought on aliexpress, this is certainly the best. The print looks perfect and good quality and the material of the case also.
Thanks for the case, good quality! The store was Super always in touch, always replied! The cover went very long in connection with the Crown, our mail is tupyl! Seller sent immediately
In the photo is better than in life. Matte. They're leaning. Will not save from strikes
I got him upset from the beginning. It didn't seem like I expected. But putting the case on the phone-she fell in love with him. Completely non-slippery as they write here, very convenient. The buttons are pressed very easily, small holes around the buttons are made for this. The case itself fits the phone perfectly, not solid, but also elastic enough to protect the phone when falling. There was no smell