SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 17 Jul, came 11 Aug Novosibirsk region, put in the box. very neat, consistent with the stocks were found. For the price, nice happy
Nice, thanks only parcel not service is disgusting!!!
Great cover, made with high quality, sit tight, all the connectors in place
What, cover good, like. Only the color of his still more pink than beige, that in the picture. More girly, or something) Came in two weeks, no smell, All holes are the same, order by more, when you get bored)
Case come in a month. Very comfortable, soft, the phone tightly. The picture on the cover made by oil paints, torn off. Buttons are easy to press. All advise!)
Case excellent! Good quality. Soft silicone mat, clear picture. Thank You!!)
The ordered the 09/07 and received the 20/07. Encata, such which the picture, A Texture soft. It is perfect
Finally I got the product. Took more than 2 months for arrival at New York. Case look firm and strong and perfect fit for the phone. Print and design is really nice. Good jobs guys!
product is good and amazing, build quality is also good, packaging was normal but store did ship the product fast.
case шёл perm up to 2 month. has opened a dispute дошла but after all parcel to me. frosted case is made of silicone. relief has pattern. cover slides in hand. the edge. and volume buttons lock нажимаются perfectly. cutout нареканий without flash camera and under. порадовало very, hemming design that is, not afraid of класть without any surface can задевать царапаться and that will be the camera. only shortcomings is under cutout change mode button (see photo)
case cool, phone looks great on red
case is good, шёл long beautiful, for заказала 60₽
all здравия!! отслеживался track no. received the goods less than a month. are satisfied. thanks to store. recommend.
cool case! excellent quality! size подошёл perfect. soft matte silicone, pattern are very beautiful! more order such. long shipping, to 2 month moscow. item only отслеживался track number of country
not отслеживался track, gorgeous case, matt convex little flower. enthusiastic i!
The design of the mobile phone shell is beautiful, I like it very much, and the delivery speed is very fast.
дошёл moscow to 1,5 months. well packed. only shortcomings, slightly speakers and charging holes what sit in place, this time may исправится)
long. satisfied quality. привольный. recommend
mo mail 09.01.18 made to order 26.02.18 store sent parcel has come to order directly, a couple of days through, not trackable parcel! чехлу by, picture is not bad quality hole match, for this price nice overall...