SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sweater gun, the color is very gentle, it looks not cheap, the fabric itself is pleasant, not thin, came in a month and a half, when all the dates were overdue, write off with the store, said wait for sent, and the truth came, after washing did not stretch and did not sit down, does not stink, seams like norms, the model itself is wide
Nuuuu will start with the fact that the parcel was long, the track was not tracked at all. I was already desperate to get the long-awaited thing. Two days before the return of the goods, there was an alert VC, which completely with an incomprehensible track number is in the express delivery since December 2019. At first I wanted to reject the request, counting this spam, but read more carefully, and decided to go to the specified address. What was my surprise that this is the most stunning sweater. The thing is spoiled! Quality at the highest level. Soft to the body, warm, nothing sticks out, nothing sticks! Color awesome! Everything is cool, except for casus with delivery. If you send such a glamorous mail parcel, you will at least make sure that the customer is aware of it. But a thing for all 5 stars.
Bought for 741r. Sweater without tags, with a warm winter (up to-8) in it will not freeze. After a few sock already began to appear spools. At the size of Xs, the sweater sits like a nice oversize, but the sleeves with an increase of 174 cm short.
Sweater liked, there are no tags with the composition, on the growth of 165 85-65-90 villages freely, delivery 2 weeks to M.O.
Come on! The color is good, the bottom is very wide
The sweater is good, neither in quality nor in appearance there are no complaints. Track not tracked, delivery by Courier about a month. There are no tags. On the parameters 95/78/97 the growth of 162 sat perfectly, the sleeves are not short. I recommend, for 700R. Excellent
A good sweater, not very warm, but for me it is +, the store corrected his small jamb-for this respect)
Liked. The size of the Russian 46, OG 92, OT 73, ordered L, oversize
The jacket is chic, came through sdek, a little more than a month, the description coincides, the only jacket is more than 50 RR does not sit down, keep in mind, inside is qualitatively executed, in principle, the photo even shows this. the seams are even, there are no foreign threads (Alya Black, blue, etc. d.). the warm itself does not prick the sleeve is not very wide, Comfortable under any jacket or fur coat with a coat.