We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, good qulity fabric, very Comfortable and sits perfect on the body, I will order one more color
The sweater is pleasant to the touch, approached the height of 168 and the parameters OG 82 cm and from 62 cm. The sleeves are excellent in length. Very long delivery, ordered 11.11 came already on January 29. Color universal. The only negative of this product is that on such a fabric very quickly formed pellets, straight rolls terribly and because of this, the appearance of the product is lost.
same as photo. liked it very much. very soft. like a cotton. thanks store.
As described. Beautiful and soft. A bit stretching. Great quality, no threads sticking out, sewn very nicely, no smell. Color as described light pink. My parameters: height 168cm, weight 48kg, 76-62-90 this one size sweater fits perfectly even though I would like it be more free. It's not short, sleeves are good length too. It's very beautiful, recommend. Thank you store.
Malomerit... and the color is dark blue, and 2 cm less than stated... and everywhere, in the chest if the big parameters sit in something
Scan quality matches the description. Fast shipping. Thank you
i receive 30 days later Very nice fabric. I'm 73kg. 1.65 height. 97 bust.thanks store. 5 stars for you
very fast shipping. so good quality. very beautiful. I love it. very recommended.
Received the parcel to Israel packaging is good. Thank You
The goods are satisfied. There are no smells, the threads do not stick out. To the body is very pleasant. I recommend. The color corresponds to the photo. Thank you store