SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool cardigan yarn soft and does not smell anything. I wear the size 42 came up perfectly! Came with the closure of the border somewhere in a month
Cardigan of excellent quality, on my parameters 84-60-93, height 171, weight 50 kg-sat freely, the sleeve is long. My Inst s_elena_sov
A good cardigan, the sleeves are long, which is rare. Oversize. A little prickly, if on a T-shirt. Washed in a typewriter on a quick wash, everything with it is good, nothing has changed. All as expected, the purchase is very satisfied. The only buttons are slightly "grandmother", can replace, but this is a trifle. No marriage. Walked weeks two mail of Russia. my size 44 height 170
Excellent cardigan sand color! At 84-66-90 perfectly approached. Sleeves of good length by 168 and above. The texture of the fabric, seams and density can be viewed in a detailed video in Instagram my_in_somnia
Cool Cardigan, goes oversize, quality factory
The parameters of 80-66-88 cardigan got free, but I like. The Post 167 cm sleeve is short. Fabric body, acrylic Binding medium density, not shine. Sewing factory, front neat, reverse side does not stick, do please items from this store.
More reviews in Instagram and Telegram @ nadymoz. Cardigan for 84-65-94 and the growth of 171 sat well, I liked. Not pricked
The color on the store's photo is different-darker. In reality, the color is more sand, beige. At 82-65-90 and height 175 cm cardigan sat very. Stock is everywhere-in all respects and the length of the sleeve and the product itself! Yes, even the length of the sleeve for my high growth with a margin :)) I think that the cardigan without problems will fit to the 50th size, or maybe even the 52nd. Measurements: shoulder-58 cm og-112-120 cm sleeve-52 cm length-60 cm Knitting with a geometric pattern, there is a pattern of "paws". Knitwear is not too tight, rather average in thickness. Threads are not thick, knitting a little loose. Composition-100% acrylic, stretches well. To the body is felt normally, not cotton of course, but also discomfort does not cause. Performance quality. Unpleasant smell was absent. The inside is neat. The mating is smooth, without hooks. There was no thread.
Good, quality cardigan. My parameters are 85-70, height 169. Sat well, the sleeves are long. Delivery is fast. So I'm happy. I advise
Very cool cardigan, the only color is different, it is lighter than in the photo, but it's even better, so I like it more Oversize size by 86 65 92 height 158 cm The quality is excellent, I advise you to buy in Love