SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all as in the picture but was too small for me. one size up I suggest. very comfort and light boots
Zagalom krosi is not scared, ale came pomnuti at the socks, potribno vipravliti, slime
Crosses are cool, warm, sewn well delivery is super fast, at its 37 took 7,5 and came just right, there is a place for a socks (not thick)
классные ботинки
Excellent.
Mega fast and 100 percent description very satisfied
Shoes, just class,. Came in 20 days for ukrmail. The dimensional grid corresponds, I have 39, and bought 40. they sat down. Before buying was written off with the store, came perfectly packed. They are light, comfortable, in-10 legs do not freeze (already experienced) the seller put a gift, thanks very nice. I recommend the seller and his product.
I loved them. They're anti-slippery, warm, very comfortable and cute. Thanks to the store I got here fast and I always had vision of my order and thanks for the detail of the gift-received hair ornament.
Fast delivery-two weeks. The parcel was constantly tracked. Sneakers are cute, very light. I ordered 2 sizes more by reviews. In the heel there is a place. Look neat. How warm will show time-there were no frosts yet ..
Beautiful, on the European 37 took 7.5 and was not mistaken. In winter, of course, the sole will slip and most likely the Velcro will quickly be unglued. And in general, very beautiful
Nice
Very beautiful, made qualitatively, 38 perfectly fits 9, thank you to the store for a good product
Nice shoes as described
Well packed, on the leg comfortable and light. Malomerki. I ordered a larger size and just perfectly sat down. Purchase satisfied
Lovely autumn shoes. The chosen size approached a wide foot of 23 cm. With a bulging bone. I took a special size more so that you can put it on a warm sock. Look at the leg perfectly!
Sneakers are chic. We came to Murmansk in just 10 days. Fur is dense, odorless, for some reason there is no in the toe. Light, the paint on the sole when considering the cryvovata is painted, but it does not shine into the eyes. Light, soft. Sole of Eva, in the frost will slip. I was 25 cm on the foot were small. Bitter grief. And there is no bigger size.
Cool