SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool hoodie, I'm madly happy with the purchase! Quality bomb, pleasant to the touch, warm. On the inside, like a spit. All quality. The only negative hood is shallow, but I do not dress it. Recommend
On my 44 and height 167-xl just right (sleeves in length only-only) my daughter 49-42, as an oversize (also liked), the quality is excellent inside the plush is soft. recommend.
17 days delivery. Packing in two bags. The sweatshirt fully matches the photo and description. The size grid is correct. The material is very dense, pleasant to the body and at the same time elastic. Sewing quality, odorless, cut a couple of threads. On the parameters 99*84*100 just fine, the sleeves are not short. The only negative is a little small hood. Purchase successful (1118 rub.), I recommend. Thank you to the store for the gift-socks, very nice.
A wonderful warm sweatshirt. The material is nice. At its 42-44 took M. In a gift I received socks. 5 + store
Excellent thing, gently pink color. Fast shipping.
Sent quickly, came quickly to Moscow, there are sticking threads, not critical. In size, I'm 166 cm sleeves straight back, and in the hips is great (my size is 44-46) length don't reach mid-thigh and it is thin, inside sweatshirt velvet very soft, I'm basically happy, I thought it would be more dense. As a gift put socks of good quality, looks like cotton, I'm happy, I recommend
Thank you very much, I liked the sweatshirt, my size, OG 102, the color is only a little with yellow, I thought beige, and so I liked everything, the quality is satisfied, warm, I recommend! Thank you for the gift, I liked the socks!
Great sweatshirt. Fast shipment. As a gift, the store put socks.
Российский ношу м/Л, взяла хл. По размеру нормально. Не сильно оаерсайз, но я так и хотела. Рукава как бы не короткие, но можно было бы чуть длинее. Рост 168. Вышивка на локтях качественная, материал приятный. Единственное шнурки какие то пипец длинные)) надо их как то укоротить
Отличный продавец, отличный товар! Прислали другой размер, вернули за это 500₽ обошлась мне 350₽! Качество супер, размер сел хорошо, так что берите размер в размер, я хотела XL а прислали l , сердит свободно. Удобная приятная к телу.
Толстовка очень красивая. На параметры 89/70/84 подошла хорошо, немного великовато, но этого я и добивалась. Кое-где торчат нитки, но в этом нет ничего страшного. Спасибо продавцу за носочки♡
Толстовка классная. Цвет ярче, чем на фото продавца, снизу лёгкий начес, вышивка качественная, единственно, смутила резинка снизу, на мой взгляд широковата, но это не страшно. В подарок положили носочки. На параметры 86-63-90 xl сидит свободно, как и планировалось
Thank you to the store for the excellent sweatshirt and for the gift! Chic quality, the description corresponds! Fast shipping!
супер !!!мгкая, в то же время плотная, внутри мягкий утеплитель цвет как на фото, немного розовее. мне как раз xl, ношу 46-48. но можно было и ещё больше заказать. пришло быстро.
It was 20 days, everything is in order, the store gave socks))
даже лучше чем ожидала. и пусть не смущает платная доставка в Украину (минимальная 1.27$). шло месяц и трекинг отслеживался. качество можете заменить по фото, очень приятная ткань. размер специально заказала большой для эффекта оверсайз. хл идёт на л (сама ношу м). очень приятный подарок положили. спасибо! однозначно рекомендую
Hoodie is very pleased, I thought that inside will be the usual underside of Futra, and there is a velvety plush fabric, pleasant to the body color is more pink than it seemed to me in the photo, but the sweatshirt looks and sits perfectly
As in the photo. Pleasant to the touch. I like it
Very pleasant velvety to the body. Synthetics of course. On my size took XL. I didn't want an oversize.