SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sweatshirt very cool, second from this store. Size XL not different at all from L. For height 173cm little short sleeves. Very fast shipping. Recommend
Super arrived Spain 1semama good quality, I weight 90kg, chest 105, waist 90, height 1.70 pekiña xxl, better coder xxxl.
Great sweatshirt! Very warm, on my S-M took XXL.
The sweatshirt mrivala a month before Moscow. The sweatshirt is very soft and warm, quite removable, but small. I ordered XL for a height of 158, just below the groin zone. Easy enough to get dirty, like any other white thing, but it is very easy to wash (some small stains came out after wet salts). After washing, there was quite a few spools. Hearts on hands and on the chest are quality.
Soft, no thread sticking out, I liked the goods very much.
The jacket as in the photo, the fabric is not true very quickly cling to the leads
Good sweatshirt, inside soft material. In general, satisfied, went about a month
Найс оее
Хорошая толстовка, плотная с начёсом. Вышивка качественная. Цвет ярче, чем на фото. На крупном плане приблизительный цвет.
маломерит, взяла самый большой размер, обычно ношу М, рост 175, всё хорошо, но капюшон очень маленький
Толстовка суперская.Теплая.Пришло супер быстро-за 13 дней в Кабардино-Балкарию.Заказ продавец отправил на следующий день.На рост 165-166 и вес 54 взяла ХL и не прогадала.Так что берите на два,а то и на три размера больше
Кофта классная, ткань приятная к телу, мягкая. На рост 150 нормально, брала оверсайз ххl, но думаю надо было брать L.
Contentaaa
Пришла в хорошем состоянии, тёплая и удобная. На размер S брали M подошла прям идеально. Продавца советую. Пришла быстро.
Худи теплая, мягкая, мне нравиться на рост 155 брала XL, чтобы была как оверсайз :3
Very cool and pleasant to the body, I order the second one (the first one ordered my mother, she is delighted). Delivery fast, track tracked, store reply. I hope the quality of the sticker will not fail
Jacket as in the photo, cool. The size took S sat perfectly. Delivery fast))))
The sweatshirt is just super! Of course, it is 100% synthetic, but it is very soft, cozy. On size M (height 171, shoulders 41 , 84/58/92 and long hands) ordered 2 HL, looks like oversized, sleeves are not short, Hood is great, the color is exactly as the picture! The pattern is clear. Ironed the sweatshirt through the gauze on the medium heated iron. In general, a lovely sweatshirt
Very good and warm jacket, just super! Price quality corresponds to very like, took on size more sits perfectly
I expected it to be a little longer, but what is there. The sweatshirt is very soft and cozy, it is very comfortable and warm. Therefore, the purchase is happy, especially for such a price with: Came the sweatshirt quickly enough, ordered 15.05.2020, and took it at the Mail 03.06.2020, very cool!