SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered the third. In Russian size 50 came .. composition: 65% cotton, 35% polyester. Does not shed when washing.
A good sweatshirt for your money. Synthetics, But sewn well, threads do not stick out, warm. At its 48-50 took XXL, came just as it did, but not over the size.
Cool warm sweatshirt. Size XL at 44 R. I'm davolna how she looks on me. Very warm and cozy.
The switch is excellent. Inside the fleece is so pleasant to the body, the jacket is soft. The quality is chic, the suture to the suture, no sticking threads, no smell. fleece even in the hood. I have a size XS, height 156, size m straight perfectly sat and sleeves with a margin, the length is just as good, to the middle of the ass somewhere. The color is very pleasant, mint. Definitely, I advise you to buy.
Warm fleece sweatshirt. The hood is shallow. In the rest-everything is well sewn. On my 48 size it would be possible to take and 4XL, if there was. A little in the guise. Fast delivery to Moscow (2 weeks). Recommend.
The quality of the fabric is not bad but not very good either. I hope with the washers I don't do many pellets, carving good
The sweatshirt received in Moscow 10 days after the order. It was combined with several parcels. Track tracked. At its size M ordered XL. She sat down freely, but for an oversize it would be possible to take more. Synthetic, on the inside soft. The color is cold mint, very beautiful. Of course, the tape instead of the lace looks not very, I will replace. In general, I liked the sweatshirt. Recommend. Thank you store! Be sure to order from him more.
The sweatshirt sat down well. My height is 170, I wear 46 from above. I want to note that the hood is too small: When you put it on your head, the whole sweatshirt rises. In the straightened form, the product reaches the buttocks. Kuliska immediately removed, upgrade his bright. Composition: 65% cotton, 35% polyester. On a cotton T-shirt will be comfortable. It should be noted that the delivery is very fast: 12 days to the Moscow region.
Very like, soft to the touch, warm. Only minus in laces. First, the dibilical inscription "boy" is not in the cash register, but secondly, the stains on them, in short, immediately pulled out these laces and threw out. I ordered separately pure white. Delivered to Moscow in less than a week and a half, taking into account blinding the order. Well done
The size approached 42-44, the delivery is fast. Quality for such a cost is good.
I'm very pleased, took for 655 rubles with a coupon. 100% synthetics, but very pleasant to the body and quite teplaya. This is not an oversize as I thought and ordered the largest size (my p. 44 m), but everything suits me, I recommend
The sweatshirt is excellent. Inner side fleece. Very pleasant to the body. At 48 Russian took XXXL, sat perfectly. Came quickly
Классная кофта, флис, заказывала сестрёнке, рукова длинные, остальное все устраивает заказывали размер s. С продавцом не общались, была на быстрой доставке)) почти три недели до Тюм. области
товар пришел быстро. за две недели. продавцу огромное спасибо. качество на пять баллов. размер подошёл L на 48.
I received the jacket in the mail, the jacket is cool except that that different cuffs on the sleeves and rubber at the bottom color, and in general everything is fine. On the parameters of growth 160 cm, og-98; ot-84; ob-98 size ordered XXL I wear Russian 48 sits freely, but not very freely. I recommend the jacket! thank you to the store.
I advise you to buy. The jacket of excellent quality, if honestly did not even expect that I will get such a beautiful jacket. Inside the fleece, outside the synthetic is practically not felt. The hood is unfortunately small. I advise you to take a larger size than you wear.
Missed with the size, and the quality is super. At 46 Russian Took XL. Big One. Sleeves are long, and in the shoulders is large. It was necessary to take L.
I'm delighted with the sweatshirt! Everything corresponds to the description. Very warm, I ordered a larger size, so that it was like an over size. To the Republic of Komi reached the parcel quickly in 2 weeks. There is a small smell, but after washing I think it will pass I will definitely still order the goods from this store
Great sweatshirt. Delivery just under a month in Vladivostok. Track tracked. The store was not contacted, but there was no need for this. Sent everything quickly, the description of the goods corresponds. At its size L reinsured, ordered XL .. sits straight very freely, it was possible to safely take the size in size. Packed in normal bag and top postal bag. There is no smell, the seams are all good, the threads do not stick out. The color is exactly the same as in the picture. I'm happy with the purchase, I advise the seller.
Good hoodies in size thought will be more oversize. Yellow was more than black, although the size one ordered. The order is happy, I will wear it.