SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came very quickly, it corresponds to the description, I recommend to purchase
As in the picture, there are little wires that connect the Hearts together but it can hardly be seen and does not bother at all
Very nice!
The sweatshirt came for a month. I took it so I was free. It turned out to be a little short and the hood is generally funny small. Principle is not disappointing, afraid will be worse
Chic sweatshirt, fast delivery to Sochi, I will order more!!!! Recommend.
Fire!!!! 10 out of 10!!!!
Very cool sweatshirt, warm soft and corresponds to the description. Came in 2 weeks
Excellent sweatshirt! my daughter is happy! On the growth of 152 took M, perfectly sat down.
The parcel came for a month, synthetics полнаяяяя, but looks cool, even on my lush sizes L looks oversiz (height 165) goods as in the picture, the jacket is bright yet the sleeves are long
Ordered a 11.09 sweatshirt came 29.09 (Moscow), the threads do not stick out, pleasant synthetics, saturated color, at its size L, took XL, it turned out not a little oversize, you could take more
Material to the touch synthetics. All the seams are in excellent condition, for me it is moderately warm.
I liked it, fast shipping. Consistent quality for this price
The sweatshirt is cool. Soft and warm. Straight all as in the photo. I recommend to everyone
Пришла за неделю в Москву. Трек отслеживается идеально. Очень теплая, не мнется вообще. Брала XL, оверсайз отличный. Девочки, толстовка рабочего характера, рекомендую продавца inst _milirel_
Ткань приятная, рисунок ровный, все норм Единственное что не зашло, то что снизу ниточки которые регулируют Нижний шов, довольно тёплая и на осень пойдёт, за 1к ваще кайф)
классная толстовка
Jacket fire! Of the minuses, a small hood and a height of 175 would like to be longer. Shipping fast.
Very cool, came quickly, the color is not so rich, but very soft and warm, I advise))
Just like the photo, inside it is super soft , it is of + good quality and very comfortable and warm besides it arrived on the estimated date. I recommend :))