SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really loved! Just as described, recommended (:
Delivery to Kiev-58 days. The sweater came with a strong smell, which slightly faded on the balcony, but I'm going to wash anyway. Knitting is beautiful, but the sweater is not particularly warm, short. I wear a XS-S and on my parameters 82-64-90, height 170 cm, weight 53 kg sweater villages overseas. Real measurements of sweaters are as follows: length-55 cm, bust-110 cm, shoulders-57 cm, sleeve-47 cm. The color is dirty gray. It looks interesting due to knitting.
Cute Sweater! Product is just as shown in pictures. Well made and good quality material. Shipping was a little longer than I was wanting it to be but I’m also very impatient. Overall, good product, nice quality, great price and shipping was understandable.
So pretty!! S size is ok for me, my bust is 88 cm, waist 70 cm, height 170 cm. Fast shipping! Strong smell but il will wash it ofcours. Thank you!
In this store I ordered 3 things at once. This jumper was the coolest. I did not want an oversize, so I took the size s on the parameters 94-78-100 height 162. I sat down as I wanted.
Nice quality sweater. Cute weave with lantern sleeves. Perfect fit small. Fast delivery to Canada
beautiful sweater. thank you very much store ❤️
The jumper is good. Warm, thick (the photo looks thinner and lighter), knitting is large. On the parameters 87x71x93 size S. sat freely, I would like a smaller size. The quality is excellent.
Sweater exactly as in the picture! Soft and pleasant to the body. The size S took the same size. Looks oversize, very stylish. The parcel was tracked. To Moscow in two weeks. I recommend the store, I order not the first time and always happy with the goods!
Great sweater! At 46 Russian size well approached m. I order from this store not the first time, always happy.