SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size of the foot 36-37 came up perfectly, I recommend
Is very good Fast Delivery I wear size 37, I risked 36-37 to take. all the okay on the foot just right. soft comfortable. On the ARR. sside noticed the inscription 36-37 ,24 cm. I have 23, 5.so thank you very much.
Sneakers, Super. light, comfortable. In Russian 37 -38, ordered 38-39. approached.
Dugé class slopki, I did not throw up and did not touch the wall))
Я в восторге, стоят своих денег! На 23,5-24 взяла 240 см, собственно:) Дошли ровно за 2 недели.
Цвет ярче чёрный у продавца. Доставка быстрая. Наширокую стопу подойдёт.
Very comfortable, but too big for me. I will renew my order.
Хорошие тапки. Для пляжа, дома, на природу или в бассейн пойдут. Размер впритык на российский 37. Если брать больше, то будут широкие. Закажу ещё в другом цвете.
Товар пришёл быстро. Стопа у меня 24 см. Заказала 25 см. По отзывам. Не прогадала. Мягкие, комфортные. Присутствует запах резины. Но не сильный. Немного как примятые, фото прикладываю.
Excellent Product full compliance with the photo and description of the store without marriage has not strong smell well packed fast delivery recommend
Доставка за 2 недели. Картинке полностью соответствуют, разве что края не такие ровные. Удобные, но достаточно объемные и не самые лёгкие, не в каждый отпуск возьмёшь. Размер соответствует заявленному.
Registration in the middle of February in 3 days, free delivery aestshiping via DPD to Novosibirsk in 20 days. Order came in black plastic postal bag. The product corresponds to the description of the size of the color form material. The product is packed in a plastic bag with zip lock with clear and cloth plastic. The color is cream more than yellow, but as in the photo of the store. Size 270 cm, which corresponds more to 42 size, on my foot 26 cm just right although it is closer to 41 size. Light, elevated, do not slip, do not press on the rise. Price with coupon 500₽. I advise you to buy. I use for home, if where the street goes quickly to get dirty, and sometimes difficult dirt is not washed. I advise the seller. Good quality product.
Delivery was quick, I appreciate this . The quality of the slippers is fantastic.
Excellent sneakers! Soft, comfortable! At 37 size came up perfectly
recomendadas. soy 7.5 en México y estas me quedaron muy bien
Slippers are very comfortable. I didn't even expect it. They turned out to be very soft. The sole is like an air cushion. The sole is thick, so I think, the pockets will not feel) On the foot 24,5 took 38-39, 25. They sat perfectly. My foot is wide, they do not fly out, they sit perfectly! The only negative that I noticed is an unpleasant smell. I wet them for a day, like a smaller smell. I hope that will fade. Bought on sale for 440 rubles. Arrived 17 days before the MSC. She was supposed to take it back to the Post Office. But I was called, they said that the cells in the post office were not enough, so the courier delivered the parcel directly to the house. It was very convenient! I recommend to buy!
очень классные тапки, не хочется снимать. У меня стопа 24.5 см- 25см ,оранжевые(38-39) сидят идеально. Розовые(36-37) на размер меньше. Учитывайте что сланцы с бортиком. На фото видно что и на российский размер 37.5 - 38 оранжевые лучше сидят. Хотя и в розовых тоже норм. Спасибо. Доставка две недели. Советую однозначно)
Tapulki's here for a week and a half. Size40-41 on my 39,5 Ross. (25,5 cm my foot) Sit perfectly, Pts soft
At Kiev delivery 2 types of chickens 'with a new Pochi, zip paketi, all yak description and in the photo at the store's office. M 'yagki, зручts, rosemirna city спіfall in. Took 38-39r by 24,5 cm. Pidyom visokiy 6-7 cm, pidoshva 2 cm, ZNA perforovana. Recommend
Fast shipping store. I feel that the sandals are a little narrow, but they are soft and comfortable to wear. I use it when I go to the sea. I hope the corona will end soon