We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OMG IT LOOKS SO GOOD IRL ♡♡♡♡♡♡ I LOVE IT ♡♡♡♡♡
Балдееееж, the picture is bright, the fabric is pleasant, thin enough, but it suits me :))) took L on the height of 162, I think it was possible even m, it's large enough, in a word-I'm happy
It's quite a soft, warm grit
The sweatshirt is very nice, it arrived within the estimated time frame. The L is oversized as I wanted.
It is perfect, very thick and warm and the shape is very oversized, I recommend. Instagram : shinyy._
Excellent hoodie, my daughter liked it.
Its super cute. I'm definitely satisfied with it. I have the european size S, but I bought an XL for an oversize. Came very fast (To Warsaw in around 15 days). Thanks!
Making 155/160 cm high, and wearing XS/S in size EU (FR) I took M and it goes to me like S/M in size FR, very satisfied with the product good quality and very pretty, well in accordance with the description, I recommend. However parcel arrived with a slight delay, but the store put a nice little gift in the package so nickel. Good communication.
Looks just like picture. Seller is great and kind! Would order from again (I did hee he) ;) I’m 5’8 and skinny and orderd a XL
Definitely he is worth his money, but do not expect that there will be excellent quality
My height is 162, parameters 90, 75, 96
It's perfect. Fully corresponds to the picture. The quality is simply gorgeous, my sweaters from the birch are of less good quality. Order, you will not regret. Ideal White, the picture is not pasted (which is actually very good!)
Very soft, less than a month delivery. In general, chic
Product is inside zrobiony with warm material did for winter as fast shipment size the same as sieciówce mega recommend
Кофта очень классная, заказом довольна. Материал синтетика, но приятная к телу, внутри мягкая приятная подкладка. На свой рост 164 заказывала L, с расчётом на оверсайз, полностью оправдала ожидания. В подарок продавец положил гребешок для волос (милый подарочек) ❤️
good quality, comfy inside, it's big and oversize I took L and I'm 1.70m it's perfect quite long in the arms.
Взяла размер l на свой м, пришла быстро. По качеству нормально, немного просвечивает черное белье, а так замечательно.
Спасибо огромное продавйу за это АХИРЕНУЮ кофту, я брала L на рост 165см , кофта большая, но я хотела что бы так и было, + подарочек продавцу респект спасибо огромное
короче тёплая качество нормас приятная к телу мне понравилась
Заказала две кофты, Белая - L размер, Серая - М размер. Немного расстроилась из-за серой, так как цвет не соответсвует фотографии у продавца, сами кофты очень тёплые, зимой точно согреют, если вы хотите яркий рисунок на спине, заказывайте белую кофту, так как она яркая и рисунок тоже. Посылка шла около месяца, в подарок положили билет и расчёску.