SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All super) arrived quickly
The parcel went a little over two weeks. Tracked from the very first day. The shoes were packed well (photo 1), as well as a pouch was provided for each shoe. The quality of the shoes i liked, stitched well, the sole is dense, rubber. Ordered for size more and did not regret. Also the store put two gifts (shoelaces and socks)
Boots chic! They look great like real dr. martins. Complete with satin laces. A gift-socks was attached. I advise everyone, chic. It was about a month.
Chic bots)
The size approached well, on the russian 40, 26 cm on the grid took 42. Looks cool. But the blogger found similar shoes only skin. I wear a few days, the smell is still draining. With the store did not communicate
For the first time I ordered shoes on Ala and frankly very much I am satisfied! Nice they were packed, everyone in separate the net, but the whole in ala pillow. In the free copy I got beautiful shoelaces and socks. The contact with the store was on the good level. Ordered 11.09, and sought 27.09, very quickly. I am only interesting as sie will keep after the contact with the rain. Generally I recommend!
Love them .. a little bit smaller that I thought but just a tiny bit, it came with cute socks and laces
Super comfortable, as described by the store. Gift socks and laces. Delighted with these new boots
Love them a little small for 7 wish they had half sizes go a size up
Super shoes! I have a size of 35 feet, i knew that they are small, i took 36. A little big, but with a thick toe perfectly :) look very cool
Boots are excellent, came up perfectly!! I advise everyone!!!!
Shoes are very cool! I saw reviews from bloggers who say that the skin is natural, but no, it's artificial leather 100%, but high-quality artificial) by 24,5 cm took 39 rr and was not mistaken) the legs are very comfortable. Shoes do not get wet, shoes are very warm in + 3 even in thin socks. Before recall wore about a week) went weeks 3 about. The seams are all even, there are small creases after a week of socks, but to me the norms) as a gift the store put satin laces and tulle socks with stars of sequins: 3 i will take from this seller more
In ukraine it was three weeks, delivery by courier myst express. The quality is excellent, corresponds to the description and size grid. For this money it is better not to find. I recommend unequivocally. Thank you to the store.
Really liked the shoes! Definitely worth their money. All seams are neatly perabated, nothing sticks out anywhere. Very soft and comfortable. Laces are also well made. Inside is very comfortable. As a gift walked a little strange socks, but still nice. Also tape ties, i think, will look cool. The store is good, responsive. Delivery: august 10-september 12 (almost a month). Ordered at its 37,5 size 38, everything came up. If you have 38 size, then take also 38, it will be perfect.
Just disappointment of the year .... Expected more from these shoes. Cheap shiny material, similar to the cheapest synthetics. Even flock looks much better. It's not clear what. In a circle, the firmware made an ugly joint. Well, this is a fiasco, the commodity for 40 size (stop 25 cm) took 40. It was possible to take 41. Still somehow cramped, quite a little. I will wear, of course. But if i saw in the store, i would not take .... I think black from leatherette, look more decent.
They're beautiful, they're identical to the originals, i didn't expect so good quality, texture looks great and doesn't seem to weigh much. I wear a 38 and i asked for that same size and they come perfect for me. The store sends gift a tie-type laces and socks. The zapatil bring them each their sachet. Super recommended, plus shipping takes only 11 days.
Wow i'm so in love with these shoes! They arrived really fast to my country, i'm so happy. Also they gifted beautiful socks. Shoes are perfect, confortable, as i expected from the pictures. I'll buy shoes from this shop again, for sure. Thank you!
Everything is perfect. The size corresponds to the size of the foot. The daughter is happy. Thanks for the gift (nomochki and ribbon laces) uniquely 5 stars. Seller and shop recommend. Delivery on time.
Quick delivery was very attentive. Product came well packed, following socks toast and extra shoelaces (satin). Very satisfied with the product. I wear 35, but the extent of my feet-23,5 cm opted for size 37, that was not very fair, but comfortable.
Amazing! Arrived in just 15 days, not taxed. It is really very well made and comfortable. Use size 35 in Brasil and served perfectly. Came with a half and other shoelace toast. Thank You!