SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Blouse in size. Normal, thin.
Cool! Just like in the photo
The purchase is satisfied with the quality very pleased. Thank you
Zamówiłam for 24 months and sweatshirt is Butt, daughter wears big 86 or small 92. Thin material, for winter maybe a little cold, but summer did, napewno zamówię one more for summer :) Little long delivery, to Polish month and week.
The jacket is good, synthetic fabric, but soft and pleasant to the body. The seams are even, the threads do not stick out. Washing and ironing carried well. The picture does not fit, as the time will show. The color did not fade. Ordered size 3 T, daughter 1.11, height 85, weight 12, the jacket is a little big, but not critical, you can turn the sleeve and wear it now, for the spring should be norms. The jacket is thin, not a winter option. Delivery within a month to Belgorod.
Ordered on September 12, and received on October 25. The quality of the jumper is good. The seams are even, the threads do not stick out. The picture is painted. The composition seems that of cotton, but the composition is not written anywhere. Especially does not stretch, only cuffs. The jumper itself is thin, not a sweatshirt. No unpleasant smell. The child is happy. At a height of 104, the size XL came up perfectly. Track number was tracked partially.
Thin, the color is bright (the photo is much dull), the fabric is pleasant. Sewn neatly.
Great champer. Let's look at the seams when you wear it. Processing is weak. And so beautiful.
The sweatshirt was delivered in 42 days to krasnodar, the track was somehow partially tracked. Pleasant jacket, light, cotton, for a warm autumn. I took for 268 rubles, for 12 months, we are now 11, it seems to me that a little bit small, because now it is straight back to back, while the daughter is not plump, slender. A little like in the update)))
I ordered 14.08 together with two other blouses from other stores, i received all 3 orders in one package 07.09 at the post office in yekaterinburg. The goods were tracked to russian customs. The jacket is sewn well, the seams are even, the fabric is pleasant. Some threads stuck out, from under the gate, for example, but these are trifles, they are easy to fix. My daughter is 1,7, height 84-85 cm, weight 13,5-14 kg. She svitshot 3 t fell in size, with a small margin, but you can wear it. The jacket has one label, and it says l, nothing else. Cuffs on the sleeves are soft but elastic. The color of the swiss is pleasant, gently yellow, live looks softer. The picture is very bright, cool and high quality. Very dense print, so you can not erase it. The only negative-on the sweetshot there are two small devils. In the eyes do not catch, but the impression of buying spoils, and you can notice them. Opened a dispute for the return of part of the amount (100 p), the store immediately agreed and returned the money. Washed in a typewriter at 30 °, did not wash these stamps.