SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень теплые леггинсы под кожу с заниженной талией.Визуально выглядят очень классно и греют отлично,но есть небольшой недочёт: не совсем удобная посадка за счет заниженной талии.Хотя это тоже зависит от особенности фигуры.Кто носит джинсы с заниженной талией,то ок.На счет размера сомневаюсь,так ,как на 70-95,рост 168 я заказала Л,но продавец написал ,что они маломерят и выслал ХЛ.По длине хорошо,но в ногах немного собираются качество фабричное
I liked everything, the quality is good, a little bit small, so it's better to take on a larger size. Shipping fast. Thank you.
Super leggings, did not believe until the last thing that will come something thick... Now I do not want to shoot-it's convenient, warm and beautiful
Очень понравились, тёплые . Правда на спине коротковаты , при нагибании
I took without measurements because I'm punk, I'm kidding, just lazy. On the growth of 162 sat perfectly! Very warm and comfortable, came quickly. To me for cosplay on Ramudu, but I think I will also wear it, just winter soon. Thank you!!
Already 2 times ordered, fast delivery, warm, fits very well
The order is very satisfied. the gift is still put. Thanks. delivery is fast all as in the description.
Losinki are good, warm. R. m on the hips 90 waist 70, butt. A little discomfort from the fact that tight, I hope to stretch up.
The quality is excellent, beautiful, pleasant to the body. But you need to be attentive to the size! I'm very thin, height 172, I wear pants size s-m. I ordered L, sat down just. At one and a half or two sizes are small.
Mega cool and comfortable, with the store did not communicate, sent the order quickly! There is no smell and sticking thread!
Хорошие лосины, утепленные. Не заменитель кожи, а блестящая ткань, под кожу. На бёдра 91 см, размер М немного узковаты, но ткань тянется. Мой рост 168. Приехали в Украину за 3 недели.
Size M on 154 65 88 came up perfectly. thank you
Excellent Thank you,
I liked how much it will be worn) warm, on the Ob 100 took 2HL, sat perfectly, delivery 3 weeks
Sends very very fast thank you. A little small takes a bigger size
Пришли до Киева за 2 недели. Они тепленькие, приятные, отвечают описанию, только маломерят( я бы на 1-2 размера больше взяла. Да еще и на мой рост 178 коротковаты. До 175 девочкам будет хорошо.
Cute and warm, only slide during walking
Leggings with fleece, nice fur, outside spraying, not skin. At 88-72-92, weight 58 kg, sat down normally. It's good that I did not take a smaller size. In the waist and hips there is a small stock, but the legs, especially the thigh is covered very tightly. Due to this, horizontal folds form behind, not very beautiful. On tights warm exactly do not catch. My thigh at the widest point (5 cm below the Butt) 54,5 cm, middle 48 cm, 5 cm above the knee 39 cm. If I bought in the store, I would measure a larger size. Maybe stretch, then it does not look like it.
Very good product thank you
Super leggings with Eco Leather. High waist Nice models waist. From the center of the warm teddy bear. Perfect for autumn and winter. The material is elastic and stretchy, leggings are very convenient. I wearing size L my parameters 68 waist, 92 hip 174 cm tall.