SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as expected
Excellent product, excellent store. Buy with confidence
This is a quality item at a great price. It was delivered safely and quickly. I’m really pleased with my purchase and will definitely order more in the future. Thanks very much to the store.
T-shirt soft to the touch, print pasted, delivery fast
T-shirt is cool, but the picture is pasted. The first wash survived without problems. To iron at replaceable drying is not necessary, on og 100, the growth of 164 village is normal. Seams neat
12.07-25.07 in Belgorod. priyano to the body, the size corresponds to the grid. Recommend. After washing, I will add
As in the photo. Soft, delicate fabric, Super
крутая майка. очень нежный и мягкий материал, заказывала на размер российский М с объемом груди 92, талия 71 отлично подошло, не в обтяг, свободно как и хотела . доставку заказывала быструю и пришло меньше чем за неделю. позвонили уже через 3 дня
Excellent purshase, good quality and fits perfectly. I like it baggy so I'll ask for one more size next time :D
Absolutely love the T shirt! the color is good, the quality is great, the pictures are cute. Best store!! Recommended indeed!!!!!!!
Good T-shirt, thanks
Посылка дошла очень быстро до спб, почти за неделю. Качество хорошее, 65% хлопок. Все как на фото. Продавца рекомендую.
Great as the past. Took on a bigger size. 5XL on og115 freely. For summer, that's it. I will order in another color. Thank you
T-shirt fire. Soft, thin, cool print.
Quality is good
I liked the T-shirt very much. Quality is good.
Cute. Didn't expect it to be that big. but I love oversized clothes so it's ok.
The quality is good, the threads do not stick out, all the seams are as it should be. The material is very soft and pleasant. The print is made well, but it seems short-lived. This is just a color film, this usually falls off completely through time
Good T-shirt, interesting. I took a large size to hang. The only thing that confuses, the drawing is a glue, you will have to wash with your hands. Otherwise-good