SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, the color corresponds to the description, height 179, looks shorter than in the description, but I'm completely satisfied with
На рост 173 см и бедра 116 немного в бёдрах в обтяг, но мне самое то. Классный комбез, спасибо
Excellent pants, approached 50 Russian size. Sewn neatly, the fabric is cotton jeans, very comfortable. Recommend
Штаны - огнище. Сидят красиво, ходить удобно. Качество пошива - хорошее. Довольна очень.
Perfect jumpsuit. L On My 46 over-the-top. The fabric is dense, of good quality, sewn without defects, an interesting model, sits perfectly, comfortable in warm weather, for a hot summer, too, will suit-a spacious cut cut cut Note: The step seam is just above the knee. Unusual, but convenient, only need to hold the pants like a long skirt when you fall down the stairs. Delivery took about 2 weeks. I did not communicate with the store. Very happy. Recommend product and seller
Overalls are good, daughters like it, the size coincided with the description of the store
Good quality, well packed, came with an accessory. Just like I wanted it.
Combez-Super! Delivery to Astrakhan 3 weeks. Very comfortable. At its 48-50 took XL. Perfect fit. Sits freely. The order is satisfied. Thank you)
Very cool, ordered for mom, took the size L on M. I sat perfectly, as in the picture, the flowers are dull, but we knew it. The material is good, lying jeans, dense, just for the summer will be very good. Mother is delighted. It came to Moscow in two weeks, straight to the summer.
Качество супер, пришли очень быстро в МО 2XL на 54 размер сели слегка в облипку. Смотряться очень вкусно.
Excellent suit, my daughter is delighted. On height 172 length above the ankle by 10 cm
Cool panties! In the legs a little short (I'm 164 cm), took the size L, in the hips sits perfectly
The suit is excellent, fit perfectly. Only the straps are long for me, I would be higher than the buttons sewn on the straps
On the growth of 155 is very large, I will shorten the straps. And so cool
Shtanka is easy. But I do not know if I can wear them (this is not my style, but they really liked me)
Perfect, it looks great, my normal size is the M but I asked for an L to stay a little anchito, the flowers colors are a little more off than in the picture but they
Amazing thing! The village according to the figure is good, the parameters are correct. At 173-65 took M-ku. not lost. Not fitted. Free, but not too much. Just as it should. Pay attention, short pants. I was really hoping for this and I got this. The store Thank you very much. Sent out the day after the order. It reached Moscow in less than two weeks. As a gift they put an elastic band for hair. Trivia, it's nice. Packed well, odorless. I'm happy with the purchase. Very satisfied with the quality.
Excellent pants) HB jeans, sit stylish! Thank you store!