We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly, took l, you could take xl, little boy
Delivery to crimea month. The quality of the jacket is good, especially for such a price. On the parameters 92-70-92 and the height of 1.67 the size of m came well, does not tight. + in winter there will still be a light sweater.
6.07 the order was made, 31.07 arrived in ivanovo, the parcel was tracked, the store did not communicate, everything asked the girls and read the reviews, the jacket came in my opinion very quickly, quality for 5 + for such money, took for 2000, the size corresponds, in my 52-54 sat well, the bottom and chest freely not in the butt, the volume of my chest 108, my height 175 ass covers, weight 100 kg, The jacket is thick, the synthon is full everywhere there are no gaps .... i'm very happy with the purchase, the fur is artificial but soft and if it's good to comb then it looks not even what, Thank you very much to the seller for the fast shipment .... the jacket waited until the winter))) i will write the parameters of the jacket Jacket length 80 cm, for sleeve from shoulder 67 cm, shoulders 46 cm, chest 59, hip 65 All successful purchases .... I advise you to buy it
Overall normal. Size l at its 42-44 came well, not great and not cramped. The length of the sleeve is also normal for the height of 164. Measurements of my l-ki: sleeve from the shoulder seam 60 cm. Shoulders 38 cm. On the back in the area of the armpits 45 cm. The length of the back is 74 cm, the length of the transmission is 67 cm. Semi-coverage in the hips area 56 cm. Of the minuses-the padding is not uniform (after washing it will probably be even worse. Lightning is flimsy, it does not work to fasten it with one movement, only slowly and neatly. Cross zippers-decor, there are no pockets. Does not smell.
I liked the jacket. I wear the size l usually, after reading the reviews i ordered xl, in my opinion the sleeves are a little short, but not critical. Maybe xxl would be better. The order came quickly. Fur if you put in order (crumpled, after transportation) it looks quite normal. There was a slight speck on the sleeve
Delivery 3 weeks to ukraine, quality without pritenzy. Ordered 2xl, came size xl, sad.
The jacket is beautiful, but the color is light gray, not beige. sewing neat. did not like the lock, black plastic. at og 104, about 113 just right. the sleeve is narrow, under the bottom is only a thin jacket. sintepone is a lot everywhere, the jacket is blown very much. the collar did not like, i will change. in principle, the jacket justifies the price. i'm happy every day to wear perfectly, i recommend.
Brighter than i thought: the color is not gently pink, but bright. The jacket is good: chest 116 cm-5xl just right. The filling is uniform-as some write-there are no kamaks in the lining. I'm happy. Thank You
Was very large, but is very beautiful, almost igaul to photo, at the hood, which is much smaller than picture, less. Arrived within medium, but had no delays.
My fastest and no problem delivery on ali. it came in less than a month, considering even that the store sent the order only days after 5 after payment.