SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Swimsuit super! I liked it very much! My size 46 came up perfectly! Nowhere, nothing pulls and does not crumble! The fabric is dense, pleasant to the touch! The color with the store's photo is the same! Came quite quickly weeks for 4. the product is happy, i recommend the seller!
Very good quality fabric, the measurements that appear match the bikini size, it's very comfortable and looks good. 100% recommended
Fast shipping!! The product is super!! Seller recommend
The parcel reached mo for 2,5 weeks. the quality is perfect, it looks very beautiful! I came as always in a branded bag. one of the best swimwear stores.
It's perfect it's tá marca it's very good i thought i was going to look small but i look good i asked for a size l and i know that's the size i'll order with is ta branding took a while as tr is weeks to reach canary island
Swimsuit cool! All as in the description came in a month! Sits perfectly! Ordered size s! Chest volume 94 hips 96
Very cool and quality swimsuit. i fell in love.❤
Swimsuit chic, delivery fast, my weight 61,5 ob102, og95 under gr.84. top under the breast, back to back, very tight bottom perfectly fit, in general swimsuit excellent
A good swimsuit, a branded bag, birochki, everything is. Delivery month. Height 165, weight 53 84-63-92 ordered the size m, the panties are slightly too big, but i always have the size of the top and bottom are different. Shorter swimsuit quality, good! Track tracked
Delivery in 12 days in m.o. The track is fully tracked, received at the post office, came in the proprietary zip package. The swimsuit is cool, the quality is excellent, it is sewn too, there are no curves of the lines, the threads do not stick out, awesome nice material, the color is dark blue, straight pleased in everything. The size grid corresponds to 100%, xxl to my not small 110-85-115 just right. Top with cups inside, you can pull out, on the fastener (under the breast i have 90, like poured), bottom with a good fit, not low, very comfortable in it. Does not shine through. Take, recommend, focus on the table, it is correct. Seller thanks and prosperity, a good store, a lot of full-size, interesting models.