SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
came just in time .was true to picture fit perfectly. love it
Mother-in-law is happy, thank you to the store!
The jacket is good, the size of the villages is perfect. Quality is not bad. Even you can say, very pleasantly surprised the quality) I recommend it to everyone!
Jacket-bomb. Size in size. Kid is even better than in the picture. Came quickly
Chic, I recommend. On not high growth (sleeves are short), Given took 2 sizes more
Very nice jacket of very good quality, order arrived very quickly. No contact with the store.
Very nice original jacket .. for size xl usually I took the perfect size .. big size ..
The wife is very dovolna goods.
Super fast. Exactly the description. Haunted.
The jacket is not bad, you can take
Lindo
He reached his destination in the US and now in transit to his final destination where we eagerly await him
Fits the photo and the description super happy
мне изделие пониавилось, выглядит неплохо, планирую носить с тонкими платьями, по размеру подходит, мои мерки: ог112, от95, об119, рост 167. Рукава короткие, но если отвернуть манжеты получается 3/4 рукав.Рекомендую!
The parcel went 3 weeks. The jacket is the most excellent!!!! For the summer the very time! Thank the store and shop! !!! Respect!!!!!
Just beautiful! I don't regret ordering it. I will post photos when I put it! Size perfectly well.
Very cute a little small.
The order was exactly a month in Poland. All as in the photo. The quality of denim, even better than expected. It looks vintage. I'm happy.!!! Recommend.