SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely the. dress. Same as the photo
The dress is amazing! The size approached perfectly. The only only thing in length should be cut, because i'm only 156 cm tall, and the dress on the higher is sewn
Suuuuper pretty dress! Even more beautiful than I imagined! I took size 8 for european size 40, perfect fit.
the dress is super the price is very good 22 euro for my measure 98/70/98 I buy 10 the measure is good I recommend seem very well made thank to the store a good product came in 30 day to italy
Beautiful i loved delivery in less than 15 days
sublime merci beaucoup j'adore
The dress is just amazing!! Especially for the money paid. It came in 2 weeks, the track was tracked. The color is darker than in the photo, but it's not scary. Thanks to the reviews took not 12 size, as it should be on the size grid, and 10. but it was possible and 8. i usually have blouses 46 russian size, and pants 44. Now, there's enough room at the top! There will fit perfectly bust and 4, and 5 sizes! The length is sufficient for high growth, behind the beautiful train! At my height below the average will have to shorten. Seller recommend: for the quality and speed of delivery!
The dress is perfectly sewn, very high quality seams, fabric! I took the size 8 for the parameters 90-75-93, while the chest and shoulders are wide enough, and the chest is small, and as a result in the chest is too big, even with a push-up bodice, designed for a more lush chest. And under the breast is excellent, that is, a smaller size would be tugovato. I will fix) a nice gift from the store! I recommend 100%!!
It's very nice the same as in the photo, the material very nice and amolda well the body, only it's too long
exactly like the picture. my measurements are bust 100 waist 84 hip 114 and it fits well. I took size 12. color beautiful. arrived within a month to Israel