SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket came, everything is fine! On height 160 and weight 48 size m came up, but a thick jacket under the jacket will be very difficult) who has a big chest is better to take a couple of sizes more.
Symptomatic jacket, i have the size xs, the size m with a very thick flux jacket was the most it) came for 2 weeks in the perm region
The jacket is really very good, i wear 42, i ordered the size m, in the shoulders a little too big, as for me, but not critical, it looks like an oversize, warm, but not for the winter, rather autumn/spring.
I ordered a white jacket, and of course i was afraid suddenly there would be some ugly yellow spots that do not wash. But the quality is really good! no spots, the jacket is snow-white! Only had to take on the size more, and so tight, nothing terrible. as a gift put a nice rubber. the store is sociable, all requests answered. everything came in time. I recommend!
Down jacket liked. At its 44-46 took xl. Sits as it should. Thanks to the store for the gift)
I wear m ordered l. 90-80-100. slightly free color as in the photo. warm and qualitative. 10 +
Is it good for such money? Yeah, man, he's awesome! It was 2 weeks to bashkiria! Stick out a couple of threads, but this is generally a trifle! Order boldly. I took m, i was afraid that it would be small, but on my xs quite a little too big, we will pretend that it was conceived by haha)
I'm delighted with this jacket!!, unexpected that she is so fat, similar to a down jacket. Sewing quality, the length of the sleeve is beautiful. My height of 162 cm. I ordered xl and the size approached me very well, not tight and not big. I wear the size 44 (m). Og 92 cm. I'm very happy. Bought for 1313 rubles. Thanks to the store. I recommend.
The quality is excellent, warm, i thought thinner! This is certainly not bad) at its 42-44 ordered m-came perfectly. Color as in the photo. It looks very stylish) i'm happy, thanks to the store! Got pretty fast, stuck already
Excellent jacket price-quality for 5! In russian 42 (s) came up perfectly m, 44 came up l. I ordered myself and a friend. The seams are good even. The jacket is suitable for winter, very warm. Shipping very fast. Purchase is very satisfied. Thank you for the rubber as a gift. R I recommend. Previously ordered from another manufacturer a similar jacket, more expensive 1689r. And quality is worse.