SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

T***a

21 Sep 2019

Verified Purchase

Great!!! Fashionable, warm, pleasant to the touch, i'm delighted! Top of dense cotton. there are pockets. Tightened sleeves and from below, so as not to blow. Take such a size to sit overseas)))

V***n

13 Sep 2019

Very cool down jacket, i'm happy as an elephant! Quality-super! And this is only for 2000 rubles, i can not even believe. The upper fabric is cotton, feels like wool, dense, warm. I took the size l-specially, so that the jacket was longer and oversize as much as possible. So under it you can put on several more layers of clothing calmly. Who does not like oversize-take your usual size, the jacket is not small. My parameters are 88-65-88, the height is 167. Usually i wear s. but i liked how the jacket sits and the fact that it turned out to be longer. Jacket in a cage and generally looks more like a jacket, not as a down jacket. Classic style, this can even be worn with skirts and will be cool. Fastens on buttons. No lightning. Beige lining. There are deep pockets. On the sleeves of the tightening on the buttons. On the bottom edge are ropes, which are also tightened. Delivery-16 days to yekaterinburg. I highly recommend. I walk in it all winter, it's for sure)

V***a

11 Sep 2019

The jacket is cool, the size approached, everyone is happy

U***a

10 Sep 2019

I recommand this store !!!!

Customer

very fast delivery ,really original, excellent quality, I highly recommend this store.

A***o

5 Sep 2019

Cool and fashionable jacket over size. Stylish cage, dense fabric. Size s sat freely on parameters 86-65-93, height 164 cm. There is a stock for growth and volume. Filler synthon. Packed tightly and evenly. Shipping 2 weeks

R***a

25 Aug 2019

Fast delivery, excellent, thank you youuu;))

22 Aug 2019

A beautiful jacket for a low price! The material is dense fabric. Fastens only on buttons, there is no zipper. The lace is tightened from below. Pockets are deep. Sleeves without cuffs, but they are tightened with a belt. Size s perfectly fit the parameters 84/67/97, the height of 172 cm sleeves and the length is not short. The sewing quality is excellent. I recommend!