SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is beautiful, the quality is good, fully corresponds to the photos of the store, it came in two weeks to a new mail. On the volume of the chest 108 came perfectly, oversize.
Well, I do not know, the quality of the fabric is nothing, the pockets did not like, as if just a rag sewn, horror, tapes with natpisami are not clear made, a white coating sticker, for how much is not known. I'm now 52 sizes, and I'm wearing this dress in a skirt, I thought it would be freer, but no, all that does not need to lick. Five zvezd only because of the dostachiki probably. And I did not like it. The price is clearly overstated for such a thing.
Delivery is fast, orders combined. Quality is good, I recommend.
Beautiful quality dress at the top. I recommend the article as well as the store at 100% and thank him. Very reliable tracking and fast delivery. I advise Internet users to make their purchases in this shop. They will only be very satisfied. 5 stars deserved!!
Very cool dress. Well done. The size is oversize, but quite cute. Packing is great. Not the first time I order in this store, everything is on the level.
Super sexy dress elastic material very vivid colors and very fast shipped
Good, a little bit more, but sits well
The dress is excellent, in my opinion there is not enough length, be 10 centimeters longer, it was generally Super, and no more complaints, I wanted to cut off my pockets, but when I tried on, I realized that I like the pockets and left everything as it is. Track tracked, delivery fast.
Cool T-shirt-dress. On the height of 158 cm knee. Bright.
Delivery took a little less than a month. The dress is happy. Already several times ordered in this store and always received goods of excellent quality. Knitwear on a dress of good quality, in my 48 size freely, the length is 10 cm above the knee (my height is 167), the hood is made of mesh.
Both the shirts, they are really beautiful. Sorry only that they are with the sizes not to 5 XL go. This should be called tasty separately stand. Maybe a tip.
Delivery 3 weeks to Latvia. Dress as in the picture. Letter print convex. The store put a thin paper on the strip of letters, probably, that would not slip. The paper was partially left on the letters, but it is wiped with a damp cloth. I do not like that the pockets are different from the letter print. Pockets are very bright, acid. It would be better to have such a color as the letters, but it is strongly visible. On my parameters 96/78/96 just. The order is satisfied. A good sports dress with a mesh hood and an interesting finish in the form of letters. Thank you!
Chic dress. It looks very good. Very happy. Yellow color bright. With Black is good co-read
Very good and quality dress. Thank you very much.
Брала дочери, поэтому про размеры позже. На вид качественное, выглядит круто. На завязках и капюшоне буквы резиновые, объёмные, смотрятся роскошно. Для того, чтобы не прилипли в сложенном виде, проложены тонкой бумагой.
Платье из трикотажа хорошего качества. Капюшон из сетки сделан аккуратно.
хорошо. все подошло. быстро пришло
Отличное платье. На рост 160 см. и 54 размер подошло.
платье класс смотрится очень хорошо на 46россииский свободно продавцу большое спасибо 5звезд
Классное платье , но самый большой размер на рост 160 выше колен оказалось