SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! Previously took a different color, very satisfied. on the waist 90sm, just. 555555
Look great. I tall 157 cm I ordered 80 cm because i thought it would be too long for me but 100 cm, it is perfect for maxi skirt.
Great skirt. Rigid pleated elastic band Legs 1 meter skirt in the floor. Color as the photo, my did not send the real color. Chic, very satisfied. THANK YOU
Very nice i recommend them, and they are lasgas almost flat with heel
Long waited for sending. I was worried, but i managed everything, i got 3 weeks to kaluga. Now about the skirt. The size is excellent, the elastic is good, in my from 63 cm sat tight. Height 169 cm. The skirt is generally good, but you need to drive yourself to mind. I spent four hours with an iron. Came of course crumpled, the bottom of the skirt-it was a ppc (sorry not sfotkala). First i stroked, and then i had to form the folds at the bottom. And in general, i went along the entire length a little iron, so that the folds were not so strong and it was very beautifully laid down. In the photo there is before (in a t-shirt) and after (in a white top). The main thing is slightly, and then i in one place overdid, and i had to strengthen the folds (this kapets is difficult, especially on this fabric). As a result, the skirt is very satisfied.)))
Very beautiful and nice quality. The color pink is so pretty. It is even better than the photo showing. I haven't seen people with right sense of color for a long time. Very happy with the purchase.
Great quality skirt. There is nothing pink about it-color is different from the photo. I wish, store would call this color mushroom or lite coffee. Fast delivery.
Until i realized how to wear it...
Beautiful skirt, my height is 165 cm, weight is 74 kg, the length is in the floor, on the hips slightly stretched, you will have to wear with a vest. Fabric-as in the photo, with a glitter of metallic, in one place there is a hall, it can be seen, the fold broke, i tried to steam-did not unravel, i had to gently iron and fold to do again. In general, such things need to be transported hanging, otherwise-the problem.
Beautiful material, like on the picture.