SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
shipping was super fast very pleased love the dress comfortable yet sexy top fits a little wonky but im sure its just bc my boobs are huge so a lil tape fixed that but the dressing is amazing cant wait to wear it
Very happy, Beautiful beach dress, with black panties transparent, unless wear nude pantires, than I think it will be ok.. thin material though transparently, but breast not transparent nipples. ... Sits good for XS/S ... 90cm hips sits good, there is a little space..till 96 probably, but is ok. waist a bit big on 60cm, but is ok... breast 83cm sits ok... length for 176cm tall is good till the floor... Slit I opened the seams to have higher 10cm, now is perfect.. v ery happy with the purchase.. To Slovakia came in 1 month.
So prettyyyyyy! I am 125 lbs and 5ft and it feels great (a tad long) it looks sheer but it’s not when you put it on . I’m so obsessed how flowy yet forming it is to my body
Please don’t hesitate to buy! The shipping was fast the sewing was very neat and the dress fits perfect. This is an amazing dress quality is on point, I’m an US Medium and the Large fit perfect. Kudos to this store will definitely be buying more.
Very cute dress. Exactly as shown in the picture but it’s extremely see through
Fit nice it does feel weird but I’m using it for a bikini cover up so IT works for that ,I cut the sleeves into a halter neck and I like it
Good quality. Hugged curves. See through
received 2 wks after purchase. exactly like pics, super satisfied with product! Definitely recommend this store.
literally a perfect fit and super sexy, 100% recommend