SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful dress. On the european 36 s came up perfectly.
Fast delivery. 20 days for Brazil. Product looks like the photo. Good quality
Delivery to st. petersburg less than a month. Nice dress. My parameters are 78-67-93 a bit wide, but you can slightly sew. The top is dense, you can wear without a bra. Because of the embroidery a lot of threads protruded, tortured to cut. The quality of the fabric is not synthetic, more like cotton seems soft light. to buy i recommend
Asked to send as quickly as possible, but the store sent in a week only, to rest alas did not have time to come. Went to minsk for more than a month
Beautiful!!!!
Thanks a million store! Order has been shipped immediately… I sent a message where I asked to ship as soon as possible... Seller I responded that it takes from 1to 7 days, though the order has been shipped immediately. arrival in Italy super fast, I ordered 26 June and 8 July is already arrived. Dress sewing fine, excellent cotton embroidered fabric. I ordered L, with parameters of my body circumference waist 84, hip 104, chest 96, weight 63 kg. Is fine. Recommend very shop and seller!
Very satisfied with the dress. For a long time such good quality has not seen on ali. Everything corresponds to the description, the material is good. It came very quickly two weeks before lipetsk. All tracked
Dress at the height, no pritenzy to the store, delivery fast 15 days to moscow, took as a gift daughter-in-law, so without a photo, can later post a photo, took s, she is thin
Dress is good, sits well!!! On the chest 86, waist 69, hips 94 sits like sewn on me!!!! came unrealistically fast!!! Asked to send quickly-made, for which thank you very much!!
Delivery two weeks. Dress super. Cotton and top and lining.