SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality but not very safe in top
IS exactly like the picture. Material very good. Coming home but was because of CTT, because was relatively fast arrive to Portugal. recommend
This stunning. Shipping free real fast four. Working day light tie down will not ever Peel quality-not worry rea. So too is stunning.
Note-if the pads because the fabric is a little transparent!
nice I can't wait to wear it.
Very good quality, took about 2 weeks
The quality of pritenzy is not, cool. All durable dense with a lining. On the dimensional grid i can not say, apparently individually under the figure (on my side it is flattened on the chest, or the back is wider probably either chest or less or more). My couples 96/80/109-ordered l. in the pope is not tight
Very beautiful
Excellent quality. Measure 1,77 m, needed L for height
Arrived in 1 week! Good quality. Good color. Just like the pictures. Recommend!
THE fact came ahead of time. IS same as the picture. Excellent quality! I Am very satisfied
LOVED… just alsas is that think should have something to hold…
I ordered two swimsuits, they came very fast, and they are amazing thank you! I will try it and do adittional coment for the size thank you!
Enjoyed! IS like the picture. Comfortable, great finishes, seams. Still offers a elastic hair same as bathing suit! I have 1,65 m and ordered the M. not know if will be very suitable to those chest very big.
Thank you, the fact is beautiful and came Super fast.
The parcel is happy! In ukraine, the parcel came in a month. The dimensional mesh corresponds, in my xs-s and the height of 160 sat well, the quality is excellent, everything is neatly stitched, the cups are removable. The goods came well packed, the store put a bracelet as a gift, with the seller did not communicate.
Excellent quality. Size l came up to height 158, hips 102, waist 84.
The goods are good. My size 44 height 172 cm ordered m, the growth is short a little.
Fast shipping, only 2 week. I like this swimwear
I like green like, very good, my skin very beautiful. Very fit